Key Responsibilities: Taking ownership of your allocated customers you will oversee the following: Day to day factory/manufacturing queries Liaising with customers in relation to fitting and quality issues Quality Inspection of inhouse manufacturing Customer design and development including storyboards and artboards Providing support for face to face sales presentations Processing sample returns and exchanges Maintaining / updating / follow-up on the weekly critical path Processing special measure - generating patterns Approval of Lab dips / embroidery / heat seals / trims & components for bulk production Approval of Pre Production Sample garments Approval of shipment samples and follow up of receipt of factory quality control audits System/product updates as/when required EAN Barcode setups for warehouse Product Setups The successful candidate will be a proficient user of Microsoft Word, Excel and Adobe Illustration with working knowledge of fabric and testing standards. Skills: Technologist Quality Customer service