2 Month Contract With A Local Authority About the Role Are you an experienced systems professional with strong attention to detail and a background in housing or financial systems? We are seeking a confident and organised Systems Officer – Housing Systems (Civica Cx) to support the effective operation, maintenance and development of our Housing Information Management System (Cx) and associated income processes. This is a key operational role within the Communities & Homes service, ensuring the accurate processing of housing income (circa £18m annually), maintaining system integrity, and supporting colleagues across Housing, Income, Finance and IT. Key Responsibilities Manage daily Direct Debit and BACS processing (ARUDD, ADDACS, AUDDIS) Upload and process daily and monthly Universal Credit files Maintain reconciliation spreadsheets and investigate discrepancies Monitor and clear suspense accounts Liaise with Income, Benefits and Finance teams to resolve payment queries Support accurate processing of annual housing income (circa £18m) Provide day-to-day administration of the housing management system (Cx) Manage user accounts, permissions and access controls Monitor scheduled processes and resolve system failures Support system upgrades, testing and configuration updates Work with IT and third-party suppliers to resolve technical issues Maintain and support system interfaces between housing and corporate systems Produce statutory and operational reports (CORE, LAHS, LADR, NFI returns) Support KPI and performance reporting requirements Maintain and improve data quality and reporting accuracy Assist with regulatory, audit and compliance requirements Support the annual rent review process within the system Manage Direct Debit recalculations Coordinate National Fraud Initiative data returns Represent the service at supplier user groups where required Requirements Has experience administering housing, income or financial systems Understands Direct Debit and BACS processing Has experience working with financial reconciliations Is analytical and comfortable investigating discrepancies Can manage competing deadlines and cyclical workloads Communicates clearly with both technical and operational colleagues Has strong Excel and reporting skills Additional Information 37 Working Hours Per Week Bi-Weekly Payments Basic DBS is Required