Up to £35,000
Crewe – Hybrid
We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, rapidly expanding client’s team. This is a key role within the IT function, combining Business Central application support with 1st‑line IT service desk responsibilities.
The Role
* Provide 1st‑line IT support across hardware, software, networks and cloud services.
* Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation and resolution of BC‑related incidents.
* Troubleshoot business application issues, integrations and user errors within BC and connected systems.
* Manage new‑starter onboarding: account creation, hardware configuration and access setup.
* Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
* Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
* Work closely with the IT Manager on infrastructure projects, upgrades and system improvements.
* Escalate complex technical issues to internal teams or external vendors when needed.
* Maintain accurate technical documentation, knowledge‑base articles and support procedures.
* Act as a key liaison for IT suppliers, software providers and support partners.
* Deliver ad‑hoc user training, best‑practice guidance and system walkthroughs.
* Ensure compliance with IT policies, security standards and internal processes at all times.
You
* Demonstrated experience supporting end users for IT & applications.
* Strong technical troubleshooting ability with excellent problem‑solving skills.
* Confident working independently and managing workloads under pressure.
* Highly organised with strong prioritisation and multitasking capability.
* Excellent written and verbal communication skills, with the ability to translate technical language for non‑technical users.
* Strong attention to detail and a commitment to delivering high‑quality service.
* Curious, analytical mindset with a desire to continually develop technical knowledge.
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