Ready for an Exciting Career in Global Events & Exhibitions?
Are you an exceptional communicator with a passion for fast-paced, dynamic environments? Looking for a career that’s more than just a job? We’ve got the perfect role for you!
Join GES as a Customer Care Specialist and become part of a global leader in live events. Our Customer Care Team is the heartbeat of our customer service, providing top-notch support to exhibitors across the UK. Based in Birmingham with the flexibility of hybrid working, you'll be at the forefront of delivering exceptional service through phone calls, live chat, email, and more.
Why GES?
We are the creators behind some of the world’s most incredible events – from dazzling exhibitions and sales conferences to jaw-dropping shows of all sizes. We don’t just create events; we bring brands to life with every detail meticulously crafted, from immersive audio-visuals to insightful strategy and beyond. We’re proud to be a part of unforgettable experiences worldwide – and we want you to be part of it too!
Your Role
As a Customer Care Specialist, you will:
* Engage with exhibitors to resolve enquiries and deliver outstanding service through every interaction.
* Be a key point of contact, handling inbound and outbound calls, live chat, emails, and more.
* Manage exhibitor orders, process payments, and address any related queries.
* Identify opportunities for up-selling and soft-selling to existing clients, contributing to our sales goals.
* Document every interaction and task swiftly in our CRM system.
* Maintain personal and team KPI targets, ensuring top-tier performance.
Who You Are
We’re looking for a talented individual who:
* Thrives on clear communication and building strong relationships.
* Is detail-oriented and adept at time management.
* Has experience with Microsoft Office and working in a customer-centric role.
* Takes pride in owning customer relationships and delivering results.
Why You’ll Love Working Here
At GES, your growth is our priority. We provide:
* Exciting career development opportunities with internal mobility across the business.
* Hybrid and flexible working arrangements to suit your lifestyle.
* A competitive salary that matches your experience and expertise.
* A collaborative, fast-paced, and innovative environment where creativity thrives.
Join Us and Take the First Step into the World of Global Events!
Ready to make your mark? Apply now and be part of something extraordinary at GES.
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