Job Details
About The Role
The main aims of this role is to provide the coordination and administration of our day to day repairs and maintenance functions for both responsive, planned and preventative maintenance and compliance. We're looking for an organised and proactive individual to manage the day-to-day coordination and administration of our repairs and maintenance service. You'll play a key role in ensuring responsive, planned, and preventative maintenance tasks run smoothly, while also supporting compliance activities. If you're someone who thrives on keeping things running efficiently, wed love to hear from you!
* Identify reported repair issues through consultation with the customer (and, where appropriate external services and wider housing team) allocate and schedule repairs following repair timescales in line with KPIs, and manage this process.
* Ensure all periodic testing, e.g. Gas Safety, Electrical Inspection, six monthly testing of Fire Alarm, Emergency Lighting, and other cyclical maintenance is completed within the required timescales by an approved contactor in line with targets/KPIs
* Ensure effective communication with customers, staff, contractors and all relevant stakeholders around timescales and access restrictions to properties/premises.
* Provide day-to-day coordination of the internal Repairs & Maintenance Operatives, and external contractors updating diaries, systems and schedules, to ensure within repair timescales.
* Be the first point of contact for Repairs & Maintenance Service for our customers, support workers, housing staff and contractors.
* Support to source and administer new external contractors in new and existing areas ensuring quality of work and value for money are being achieved.
* Investigate and process all maintenance requests and repair orders including reactive, planned and remedial works.
* Undertake property/void inspections and annual condition surveys when required, this could be in void or tenanted properties
* Provide effective support and coordination to the wider housing team, around property condition and repairs, to ensure effective joint working.
Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.
The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band
Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.
The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.
If you are passionate about making a contribution to our mission, we want to hear from you! Join our team at Waythrough and be part of making a positive difference in people's lives.
What can Waythrough (formerly Humankind) offer you
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
️ Free Will writing
Eyecare vouchers
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family friendly policies
️ Happy, Healthy You! our wellbeing offers for our workforce
Employee Assist Programme and Waythrough Support Networks
Waythrough (formerly Humankind) is an equal opportunities employer
We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at
Salary Period
Vacancy Salary Range £24,- £30,
DBS Requirement Enhanced Adult Barred
Does role require Police/Prison vetting? Not Applicable
Driving licence required for role? Yes
Applications Close Date 10 Sep