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This job is with Ingeus, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Service Delivery Manager
Location: Chelmsford (with travel to Southend as required)
Hybrid Working: Minimum 3 days per week in the centre
Are you a dynamic leader who thrives on multitasking, accountability, and delivering results? We’re seeking a Service Delivery Manager to lead a team of Functional Assessors and Site Coordinators in Chelmsford. Please note: Regular travel to our Southend centre is a key requirement of this role, based on business needs. Flexibility and willingness to support both sites are essential.
What Youll Do
* Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.
* Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.
* Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.
* Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.
* Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.
* Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.
* Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.
What Were Looking For
* Proven experience leading and developing high-performing teams.
* Strong organisational skills with the ability to multitask and manage multiple priorities.
* High level of accountability for team performance and outcomes.
* Flexibility to travel regularly between Chelmsford and Southend as required.
* Track record of delivering challenging performance targets.
* Passion for helping others, building relationships, and fostering a customer-focused culture.
* Experience creating and executing action plans to drive improvement.
* Confident communicator with strong influencing and coaching skills.
* Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.
* Calm, resilient, and able to manage difficult situations effectively.
* Experience in a supervisory or leadership role within a complex, fast-changing environment.
Salary: Up to £35000 per annum + competitive benefits package
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
Industries
* Technology, Information and Internet
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