Job Description Purpose of the role To manage relationship support initiatives and set the strategic direction. Provide support to the bank's senior management team, and to manage relationship support risk across the organisation. Accountabilities Development of strategic direction for relationship support, including the implementation of up to date methodologies and processes. Management of relationship support initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.. Relationship management of relationship support stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services. Development and implementation of policies and procedures for relationship support. Management of relationship support risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s relationship support and compliance functions.. Monitoring the financial performance of relationship support teams, including revenue, profitability, and cost control. Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us as a Business Delivery Support Executive in our Private Banking team based in London. The role holder provides support to the Business Delivery Leadership and PBEM teams with business related administration tasks involved in the role. The role faces off to a range of stakeholders and business partners including PBEMs, Private Banking Executives, Support and Risk teams, Operations, Project and Client Service teams. The Business Delivery Support Executive’s primary responsibilities will be proactively tracking ongoing initiatives, providing clear overviews and updates on progress, and maintaining awareness of key timelines and milestones. They are expected to report on success metrics, handle incoming project requests efficiently, and monitor the advancement of PIP and performance management initiatives. Additional responsibilities include managing the holiday and hiring trackers, as well as maintaining and updating the organizational charts, and other team documentation, as needed. Essential Skills/Basic Qualifications: An ability to effectively operate using systems such as Word, Excel, PowerPoint and other necessary systems Previous project management experience, including owning initiatives end-to-end Able to communicate with stakeholders at different levels Effective time management to ensure all tasks are carried out by required deadline and delivered to stakeholders appropriately Desirable skills/Preferred Qualifications: Project management certificate advantageous Evidence of presenting change initiatives to leadership Able to track and present key milestones in an effective way You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in London.