Overview
We are currently looking for a Service Supervisor to join our busy Sunbury office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Key Responsibilities
* All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
* Providing technical assistance and guidance to the Service team
* Establishing and planning engineer's routes including re‑routing on MS2 app to maximise production and reduce travel times, fuel costs etc.
* Ensuring all planned visits are completed per calendar month
* Reviewing and influencing engineers productivity
* Dealing with call outs, reviewing troublesome lifts, following up with clients and communicating proposals to resolve; co‑ordinating any resolution actions required with engineers and FT's
* Managing isolated lifts to ensure minimum downtime and rapid resolution
* Co‑ordinating external and internal training requirements and mentoring the team's progression
* Undertaking Maintenance Audits and ensuring overall H&S compliance
* Providing customer technical support as required and improvement and repair
What We’re Looking For
* Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ3 qualification or equivalent experience
* Or come from an Engineering background (Mechanical or Electronics)
* Experience of managing/coordinating a team would be an advantage; training will be provided by the Service Management team
* Clean UK driving licence (essential)
* Right to Work in the UK (mandatory)
Why Join ORONA?
We offer more than just a job – we offer long‑term career development within a stable and growing company.
What We Offer
* Attractive Salary: Competitive pay that reflects your skills and experience
* Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
* Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
* Peace of Mind: Life Inssurance to support you and your loved ones
* Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
* Family‑Friendly Benefits: Enhanced leave for family‑related events and emergencies
* Support When You Need It: Employee Assistance Programme offering confidential support for personal or work‑related challenges
* Eye Care: Eyecare vouchers to help keep your vision sharp
* Recognition for Longevity: Long Service Awards to celebrate your milestones with us
* Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
* Continuous Growth: Ongoing Training & Development opportunities to support your career journey
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