About The Role
Team - D2C Health Department
35 hours, Monday-Friday shifts between 8am – 8 pm, 1 Saturday a month 10am-2pm
Hybrid role - 2 days a week in the office
What this role is all about
As an Insurance Adviser, you'll be the trusted expert guiding customers to the right health cover. Your mission is simple: listen to what people truly need and match them with the best Vitality solution. You'll have meaningful conversations, share your expertise, and ensure every customer feels confident and informed throughout their insurance journey with Vitality.
We're looking for someone with proven sales experience or a financial services background in a contact centre environment, combined with a natural ability to connect with people. If you're persuasive without being pushy, thrive on helping customers make smart choices, and love seeing results, this is your chance to shine.
This role opens the door to progression opportunities to a Protection Adviser position, where you'll be able to gain financial services qualifications and specialise in providing expert Life Insurance advice and make an even bigger impact on customers' futures.
If you want a role where your success opens doors to exciting growth, this is it.
What you will you do as a Healthcare Sales Adviser
* Provide exceptional service and advice over the telephone, guiding customers through their health insurance options.
* Clearly explain Vitality's unique health insurance, tailoring recommendations to the customer's needs.
* Highlight the added value of Vitality's wellness rewards (gym discounts, fitness devices, Cinema Rewards) and encourage engagement
* Tailor recommendations to match the customer's needs and circumstances.
* Ensure customers are fully informed before making a purchasing decision, meeting FCA and internal compliance standards.
* Work closely with team members and managers to share best practices and maintain a collaborative environment.
* Proactively maintain and grow your product knowledge, taking ownership of your performance while benefiting from full support and training.
* Participate in ongoing development to enhance sales techniques and regulatory understanding.
* Represent Vitality's mission to make people healthier and protect their lives.
* Demonstrate exceptional time management skills to manage the balance between new customers whilst ensuring timely follow-up conversations with your personal pipeline of customers.
What you need to thrive
* Experience within Financial Services
* Ideally a proven Sales experience
* Confident telephone manner
* Full understanding and knowledge of the regulatory requirements of the FCA
* Strong Customer orientation and engagement skills
* Highly motivated with a drive to deliver sales targets and outstanding customer outcomes
* A driven individual with committed to personal development and progression
* Strong Organisation skillswith the ability to manage personal time and focus to maximise productivity and results
About Us
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion
At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.