Role Overview
Reporting to the Operations Manager and Retail Senior Team, the Site Manager will have overall responsibility for their site on a day to day operational and people basis, and achieving all targets, budgets and KIP's set. Sewell Retail Site Managers are further responsible for ensuring world-class customer experience is delivered to all Sewell customers as well as ensuring the forecourt and store reflect a world-class shopping facility.
Hours of Work - 35 hours per week to be worked flexibily Monday-Sunday
Key Responsibilities
On a day to day basis, the Manager will be responsible for:
• Ensuring our customers receive a world-class service through the management and motivation of the site team and visit our site at its best every day.
• Managing and motivating the site team to ensure the best performance is being delivered at all times, including recruitment, training, relationship management and discipline.
• Management and monitoring of site stock, ensuring availability of all key products and services to customer at all times.
• Maximising sales through pricing, merchandising, promotional/seasonal products, product review and new product trials.
• Adhering to our Age Restricted policies and ensuring all staff comply with requirements and receive regular and up to date training and information.
• Ensuring the site is running operationally to its full capacity; following procedures, completing daily walkabouts, raising and resolving issues, checking machines and maintaining an open and productive dialogue with staff.
• Deliver the site in line with budget; monitoring stock, overheads, staff hours, wet and dry stock, review suppliers, keep drive off's and theft to a minimum and complete regular site audits.
• Champion an environment of high performance; ensure site staff are receiving/attending regular and relevant training to complete their jobs to their full potential.
• Promote a culture of safety and security on site for customers and staff; awareness of drive off's, theft and fraud, be familiar with Sewell Retail Health and Safety procedures, reviewing regularly and taking advice where necessary.
• Working with the wider Retail Management, Senior Management and Professional Services team wherever necessary to deliver world class products and services
Requirements
Skills & Attributes
As well as exhibiting the Sewell Group Behaviours, the suitable person will have the following:
Essential:
• Previous supervisory or management experience
• A passion for delivering a world-class service
• Have an understanding of the wider aspects of site management, i.e. health & safety, training and stock management
• A ‘hands on' approach to working and be able to use own initiative
• A positive, approachable and professional attitude and demeanour
• Possess a good level of computer literacy
• The ability to work both as a team member, and alone in a busy working environment.
• Possess a positive approach to learning, development and progression
• Willingness to make yourself available through telephone/email contact on a 24 hours, 7 days per week basis, company phone provided.
Desirable:
• Have valid BIIAB training (or equivalent) and a Personal Licence
Benefits
What you can get:
£29,000-£32,000
Up to 10% annual bonus
30 days including Bank Holidays rising with length of service
10% in-store discount
Access to thousands of big brand retail discounts (including cinema tickets, groceries, travel, day trips and many more).
Free emotional, practical & financial support through GroceryAid
Length of service, big birthday & milestone celebrations
Five paid volunteering days per year