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Retail customer service

Swindon
The Puffin Hut Ltd
Service
Posted: 16 February
Offer description

The Puffin Hut is an established retailer that specialise in vape products. We are passionate about providing excellent customer service and supporting customers to reach their goals of a healthier lifestyle, by stopping smoking.

We are currently recruiting for a Part time, Weekend Customer Service Advisor to join our team, based in Freshbrook Swindon. As a Customer Service Advisor you will need to listen to customers and offer advice, to ensure they find the right product to suit their needs. Whether it is a new starter looking to stop smoking or a regular customer looking for the latest e-liquid flavour, you will need to have the ability to build a rapport with customers easily.

Whilst vaping experience is a bonus, it is not essential to apply for the role.

Key Responsibilities on a day-to-day basis:

* Greeting Customers
* Helping customers find the appropriate products to suit their vaping needs
* Processing transactions through the till
* Stock replenishment
* Stock rotation
* Assisting with date checking
* Assisting with stock taking
* Housekeeping duties

Requirements for the role:

* Over 18 only due to the nature of the product
* Excellent people skills
* Professional and friendly approach to customer service
* Strong listening skills
* Sales driven
* Proactive
* High attention to detail, ensuring accuracy
* Organised
* Good communication skills
* Numerate and IT competent

Perks of working for The Puffin Hut

* Competitive Salary
* Workplace Pension
* Staff discount
* Up to 5.6 weeks holiday per year
* Internal progression within the company is encouraged
* The opportunity to gain a NCSCT Qualification, to become a stop smoking practitioner

Hours of work: (Freshbrook Store)

* 14 Hour contract (2 Days per week)
* Days of work: Saturday and Sunday.
* Hours of work: 8.40am-5.40pm (Sat) 9.40am-4.10pm (Sun)
* Overtime maybe offered on other days of the week from time to time, to cover staff holidays and sickness but this is not guaranteed.

Job Type: Permanent

Pay: £12.23 per hour

Benefits:

* Company pension
* Employee discount

Work Location: In person

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