The Puffin Hut is an established retailer that specialise in vape products. We are passionate about providing excellent customer service and supporting customers to reach their goals of a healthier lifestyle, by stopping smoking.
We are currently recruiting for a Part time, Weekend Customer Service Advisor to join our team, based in Freshbrook Swindon. As a Customer Service Advisor you will need to listen to customers and offer advice, to ensure they find the right product to suit their needs. Whether it is a new starter looking to stop smoking or a regular customer looking for the latest e-liquid flavour, you will need to have the ability to build a rapport with customers easily.
Whilst vaping experience is a bonus, it is not essential to apply for the role.
Key Responsibilities on a day-to-day basis:
* Greeting Customers
* Helping customers find the appropriate products to suit their vaping needs
* Processing transactions through the till
* Stock replenishment
* Stock rotation
* Assisting with date checking
* Assisting with stock taking
* Housekeeping duties
Requirements for the role:
* Over 18 only due to the nature of the product
* Excellent people skills
* Professional and friendly approach to customer service
* Strong listening skills
* Sales driven
* Proactive
* High attention to detail, ensuring accuracy
* Organised
* Good communication skills
* Numerate and IT competent
Perks of working for The Puffin Hut
* Competitive Salary
* Workplace Pension
* Staff discount
* Up to 5.6 weeks holiday per year
* Internal progression within the company is encouraged
* The opportunity to gain a NCSCT Qualification, to become a stop smoking practitioner
Hours of work: (Freshbrook Store)
* 14 Hour contract (2 Days per week)
* Days of work: Saturday and Sunday.
* Hours of work: 8.40am-5.40pm (Sat) 9.40am-4.10pm (Sun)
* Overtime maybe offered on other days of the week from time to time, to cover staff holidays and sickness but this is not guaranteed.
Job Type: Permanent
Pay: £12.23 per hour
Benefits:
* Company pension
* Employee discount
Work Location: In person