We have an exciting opportunity for a Palio Co-Ordinator to join our team. This position is well-suited to a an enthusiastic team player with a passion for delivering excellent customer service.
This position is based in the Customer Services Department. As a Palio Co-Ordinator you will To work as part of a busy and vibrant customer service focused sales team to provide front line customer service excellence and support to all our Palio customers and external Palio Sales Team.
Responsibilities:
· To always provide customer service excellence to all contacts through all channels of communication.
· Accurate processing of Palio orders, stock enquiries, samples, returns and queries, using daily reporting tools available to ensure a high level of accuracy.
· Ensure all communication/interaction with customers is accurately recorded within the relevant IT systems.
· Ensure that details of all Palio requests in relation to POS and new account enquiries are registered accurately.
· Take ownership of Palio customer enquiries and complaints through first call resolution, responding to them in a timely manner and proactively following them through to a satisfactory resolution, referring to Palio Specialists as required.
· Communicate and co-ordinate with other departments within the business to ensure that our customers receive the best experience possible.
· Point of contact for first line enquiries from Palio Business Managers and Merchandisers.
· Shadowing of the Palio Specialists to ensure you maintain a good understanding of the current practices/trends within residential flooring.
· Identify any areas where we can improve our processes and procedures in order to provide our customers with the best customer experience in the flooring industry.
· Support Retail and Commercial channels, to ensure during peak trade all customer contact is dealt with as promptly as possible.
· Any other reasonable duties which may be required by management from time to time.
Requirements:
* Passionate about delivering customer service excellence
* Excellent communicator and listener
* Excellent written communication skills
* Able to work on own initiative as well as being a key team player
* Attention to detail and accuracy
* Able to work well under pressure in a very fast paced environment
* Ability to organise and prioritise your own workload
* Experience of working in a target driven environment
* Problem solving and conflict resolution skills