JOB TITLE: Customer Service Coordinator LOCATION: Bridgwater, Somerset SALARY: £28,000 PA HOURS: Monday - Friday, 8:30am till 5:00pm BENEFITS: 22 days annual leave plus Bank Holidays Free parking Cycle to Work scheme Company Pension (4% employer / 5% employee) Supportive and collaborative team Forward-thinking and rapidly growing businessWe are seeking a well-organised and passionate Customer Service Coordinator to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting field engineers as well as the accounts and sales departments to ensure optimal company performance. Your role will entail managing the full process from receipt and entry of orders to effectively managing and planning work schedules for the field engineers across the country. Main Responsibilities: Management and organisation of shared inboxes Process sales orders accurately by telephone and e-mail, in accordance with the company's processes. Data handling and entry including ensuring all enquiries are accurately processed. Respond to and where possible resolve customer service issues or escalate problems to the correct level or appropriate contact. Scheduling of a team of field engineers Effective route planning and management of service level agreements Schedule and book where required all reactive and planned works to appropriat...