Department: Product
Employment Type: Fixed Term Contract
Location: UK- Southampton
OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea. It combines the agility and ambition of a fast‑moving innovator with the strength and stability of one of the world’s most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime – a comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.
Our mission: In the race to zero emissions, OneOcean’s research, advisory and technical expertise and industry‑firsts are supporting a safe, sustainable maritime energy transition. Today OneOcean is a leading provider of classification and compliance services to the marine and offshore industries, helping clients design, construct and operate their assets to accepted levels of safety and environmental compliance.
Why Join OneOcean Crew? Legacy and Innovation: Founded more than 260 years ago as the world’s first marine classification society. Global impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Five proven product areas – learning, fleet operations, compliance, voyage planning, performance management – supporting customers from ship to shore, from training and people operations to voyage compliance and optimisation.
Superyacht Service Manager
To provide a high quality of Customer Service to the existing Superyachts customers by acting as a single point of contact, reacting promptly and professionally to customer enquiries, providing advice and consultation on OneOcean products and services and processing any subsequent orders. To assist in the smooth running of all allocated accounts/customers through regular contact with Head Office departments including Accounts, Technical Support, Warehouse and identify sales opportunities with existing customers and provide warm leads to the Senior Account Manager.
Please note this role is based in Southampton.
Key Responsibilities
* Learn and understand internal processes and systems to ensure quality of work output.
* Liaise with Head Office regarding product and service delivery, ensuring quality of timing, service and order content.
* Assist in the generation of sales leads through direct and indirect actions.
* Maintain all relevant operational systems, keeping data up‑to‑date and accurate at all times.
* Attend Sales & General Meetings as requested and contribute to planning and strategy.
* Be available to travel to Head Office from time to time to assist in maintaining contact and relationship levels.
* Be fully conversant with all Account Management processes.
* Keep in regular contact with all satellite offices to help maintain a professional overall service.
* Perform any other tasks associated with this role.
Skills, Knowledge and Expertise
* Proficiency in the Microsoft Office suite of applications.
* Excellent written and spoken communication skills.
* Ability to work independently while also working well as part of a team.
* Ability to multi‑task and prioritize own workload.
* Ability to maintain productivity in a busy open‑plan office environment.
* Previous customer service experience.
* Understanding of the marine sector (preferred, but not essential).
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