Ocean freight customer service representative (import & export)

📍 We’re Hiring – Ocean Freight Customer Service Representative (Import & Export) | LHR

We are looking for a detail-oriented and proactive Ocean freight Customer Service Representative to join our team at LHR.

location: London Heathrow Airport -United Kingdom

OFFICE & WAREHOUSE - 9 Blackthorne Road, Poyle, Slough, SL3 0DQ

This role covers both Import and Export, offering a well-rounded opportunity within the logistics operations space.

Job Description – Ocean Freight Customer Service Representative

✅ Follow-up on operational import flow

• Check and confirm bookings with customers.
• Provide carrier booking instructions.
• Check pre-alerts for complete information and inform customers.
• Check vessel arrival status and inform arrival notices to customers.
• Check the HBL/MBL status to ensure proper release of shipments.
• Prepare customs clearance in a timely and accurate manner.
• Prepare trucking orders in a timely and accurate manner.
• Collect POD’s after delivery is completed.
• Report all kind of exceptions to customers or counter offices.
• Update milestones timely in the system.
• Update all PO’s for vendor payments timely in the system.
• Create and send invoices for timely and accurate billing as per company standard

🔁 Export Operational Flow:

• Process supplier bookings and inform overseas stations when applicable.
• Process carrier bookings based on vessel schedule and rate agreements.
• Process export customs clearance with suppliers and customs broker.
• Process pre-carriage with selected trucking vendors.
• Process HBL/MBL draft instructions.
• Process final BL’s after confirmation and vessel sailing.
• Process AP/AR billing to complete the files.
• Create complete pre-alerts to overseas stations and customers.
• Report all kind of exceptions to customers or counter offices.
• Update milestones timely in the system.

🌍 Cross-trades Flow (Back-up Job Function):

• Closely monitor information flow and milestones from origin and destination office.
• Inform customer about schedules and exceptions.
• Complete AP/AR billing as per company standard.

📌 Other Important Tasks in the Job Scope:

• Ensure completeness of files (digital and hardcopies).
• Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation.
• At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner.
• Support (inside) sales with obtaining or quoting rates when requested.
• Prepare or verify reports after request from management.
• Conduct a proper file-check to ensure timely and accurate figures in the monthly closing.

🌟 What We Offer:

• We are an equal opportunity employer.
• A competitive salary package and secondary benefits, like pension, holiday gift, team building activity, end year dinner, etc.
• You are taking part in our company Profit Share Program.
• Ability to develop and grow within the company.
• Opportunity for Professional Development through Morrison Express Academy.

💬 If you are experienced in logistics operations and ready to take on a dynamic role covering both import and export flows, we would love to hear from you!

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