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Hours: Full time - 37.5 hours per week
Benefits:
* Pension
* Managerial support
* Access to professional development courses
* Company progression
* Performance related bonuses
Principal responsibilities:
* Answering all incoming telephone enquiries related to Social Care.
* Implementing thorough recruitment and vetting procedures for all Care Assistants.
* Processing new customer referrals.
* Assisting with emergency care as needed & holding the Oncall phone intermittently.
* Preparing documentation for Field Care Supervisors.
* Allocating Care Assistants to customer visits and ensuring coverage.
* Administering all Individual Care & Support Agreements.
* Maintaining up-to-date customer and Care Assistant files and records.
* Ensuring compliance with all office systems and procedures.
* Working closely with the Field Care Supervisor and being a good team player.
Note: Rostering experience is essential.
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