Job Overview
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you're a natural leader with a passion for people and performance, this is your chance to make a real impact.
What We Offer
* Competitive Salary – We regularly review our salaries to keep your earnings competitive.
* Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
* Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
* Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
* Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
* Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
* Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
* Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
* Responsible for retail operations, resources, and customer service within the branch, including line management of the Weekend Retail Assistant, coaching, and developing a multi-skilled team.
* Conduct regular colleague reviews to strengthen engagement and support development, emphasizing a safety-first culture.
* Deliver structured daily briefings to ensure performance aligns with business metrics and KPIs.
* Ensure all retail counter areas conform to health and safety legislation.
* Maintain compliance with branch standards to achieve operational excellence.
* Ensure operational efficiency and a safety-first culture, including completion of relevant e-learning modules.
* Lead a customer-focused retail team, ensuring service excellence is at the core of operations.
* Adhere to returns, credits, and warranty processes to enhance customer experience.
* Maintain stock availability through accurate stock movement processes.
* Deliver excellent customer service, meeting SLAs and optimizing pick-to-manifest times.
* Collaborate with operations and sales teams to maximize customer opportunities.
* Implement and adhere to frictionless processes, including a robust Click & Collect service.
* Set up the branch for growth through best-in-class retail practices and stock management.
* Ensure retail operations comply with financial audits.
Skills And Experience
* Excellent communication skills, capable of developing customer relationships and driving engagement.
* High levels of focus, energy, and motivation.
* Commitment to delivering top-tier customer service for an excellent customer experience.
* Flexibility in daily tasks to support strategic support for the branch.
Why Work for LKQ
* People First: We value our employees as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to excellence in everything we do.
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