Are you passionate about helping people and making a difference in the community? We are looking for a Customer Support & Outreach Coordinator to join our team on a fixed-term basis until 31st March 2026. In this full-time, office-based role (Monday to Friday, 9am-5pm), you'll be at the heart of supporting customers and partners. Your responsibilities will include: ✅ Processing referrals and responding to enquiries via email and phone ✅ Supporting customers attending duty appointments at our Pembroke office ✅ Liaising with referral partners and ensuring smooth communication ✅ Helping to gather data and monitor system checks for KPI reporting We understand flexibility is important, so while we'd ideally like someone full-time, we're open to a part-time option for the right candidate. Salary & Benefits: £25,254 p/a (FTE) Fully office-based role with a collaborative, supportive environment Make a meaningful impact in the housing sector Requirements: Computer literacy Housing association experience preferred If you're organised, great with people, and want to be part of a team that truly makes a difference, we'd love to hear from you! Click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)