Our spa therapists specialise
in providing relaxing and revitalising health & beauty treatments to
guests. As part of the role you will host a blend of guests & leisure visitors.
What do we expect
from you…
·
Provide
a warm welcome to guests and professionally converse with them to ensure that
they are at ease.
·
Maintain
up to date knowledge of products and services to promote and answer guest
queries
·
Provide
a range of beauty treatments for members, hotel guests and visitors and administer
treatments in a professional, friendly manner regardless of gender.
·
Maximise
opportunities for upselling, including retail products, to contribute to
departmental profitability.
·
Upsell
products and services of the Spa and wider Hotel
·
Proactively
secure bookings into the booking system and confirm details with guests as
necessary
·
Maintain,
monitor and order stock, with accurate record keeping within the relevant
system
·
Maintain
cleanliness of the salon at all times.
·
Foster
an environment of teamwork and collaboration within the Spa and wider Hotel
·
Use
effective communication skills within the Spa and wider Hotel
·
Report
immediately any inappropriate guest behaviour.
·
Ensure
all areas of the salon fully comply with all relevant Health & Safety
regulations.
·
Complete
closing duties as required including cash handling/banking in line with policy.
·
Undertake
regular training and development as necessary
·
Report any maintenance or security issues to
supervisors