Our client is part of seven UK-based subsidiaries involved in the International Transport and Shipping industry. You will be based at a modern office in the centre of Redditch. This is an excellent opportunity to work for a reputable Freight Forwarder. The position is part of the existing Operations team and requires the jobholder to coordinate the day-to-day UK and European Road Transport sections and all related administration. Building strong relationships with existing clients and delivering high standards of customer care are essential. The main day-to-day duties will include:
* Managing bookings for European and UK road transport jobs
* Processing export and import customs clearance where appropriate
* Raising job files and all necessary paperwork
* Processing jobs through the Multifreight software system
* Client liaison, including quotations, follow-ups, bookings, and problem solving
* Supplier liaison, including rate negotiations, bookings, and problem solving
* Internal communication with the Sales Team to assist with quotations and service information
* Managing jobs from start to finish, ensuring client expectations are met and communicating any service issues
* Maximising gross profit through negotiations with suppliers
* Proactively contacting existing clients to maximise business potential
* Invoicing jobs upon completion
* Populating internal analysis and key statistics
* Participating in operations and sales meetings to discuss current jobs, quotes, problems, entertainment, and trading activity
Candidates must have experience in European Freight Forwarding or UK Transport Operations, with strong customer service skills, confidence in rate negotiations, and delivering quotes. Good communication skills, self-motivation, and enthusiasm are also required.
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