Job Description
Reebok is seeking a Wholesale Customer Service Executive for the German speaking markets - DACH region.
In this role, you will play a key part in managing day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse.
You will also be responsible for monitoring shipments and maintaining proactive communication with customers to deliver exceptional service and satisfaction.
This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
1. Order Management: Accurately enter customer orders into the system and ensure timely processing.
2. Product Allocation & Logistics Coordination: Support the allocation of customer orders and maintain seamless communication with the warehouse to ensure timely shipment preparation and dispatch.
3. Customer Communication: Track order allocations and monitor upcoming shipments. Provide timely updates to customers and internal teams on delivery schedules, potential delays, and any order status changes.
4. Cross-Functional Collaboration: Work closely with Sales, Logistics, and Operations teams t...