Job Title: First Response Advisor - Portuguese Speaking Location: Newcastle upon Tyne Working Hours: Monday to Friday, 35 hours per week (shifts between 9am–7pm, with 1-hour unpaid lunch) Salary: Competitive salary bonus scheme Contract Type: Permanent, Full-Time Overview An established legal services provider is looking to recruit a First Response Advisor to join their dedicated team in Newcastle. This is a client-focused role that involves being the first point of contact for individuals seeking legal support. Key Responsibilities Handle inbound claims calls, maintaining a rapid response rate (approximately 10 calls per day). Make outbound calls to prospective clients to promote services and gather additional claim details. Accurately log call information and maintain detailed records. Build effective working relationships with clients, colleagues, and supervisors. Deliver services in a professional and courteous manner, ensuring confidentiality and compliance at all times. Maintain regular and punctual attendance. Candidate Requirements Previous experience in inbound/outbound customer service is desirable but not essential. Confident communicator with excellent verbal and written English. Comfortable using Microsoft Office and general IT systems. Strong understanding of client care and relationship-building. Positive team player with a professional and enthusiastic approach. Able to work in line with the organisation's core values. Benefits 23 days annual leave plus bank holidays (rising to 26 with service). Holiday purchase scheme (buy up to 1 week extra annual leave). Quarterly team bonding activities (company-funded). Attendance bonus. Death in service benefit (after 1 year). Auto-enrolment pension scheme. Employee Assistance Programme (24/7 helpline). Travel to work schemes: Bike to Work, Public Transport Pass Scheme. Annual flu jab and eye care scheme.