Overview
Area Manager Housing Repairs & Maintenance
Platform Property Care are looking for passionate and experienced Repairs, Voids and Maintenance Area Managers/Delivery Managers to lead a team of multi-skill trade operatives in delivering safe, efficient, and customer-first property repairs and maintenance services across your local area.
This is your opportunity to make a real difference—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
Reporting to the Localities Operations Manager, you’ll make sure day-today operations run smoothly, driving performance, supporting your team’s development, ensuring compliance with regulatory and health and safety standards, and a strong focus on customer satisfaction.
You’ll be the vital link between our operating model and frontline delivery—using data, insight, and local knowledge to drive continuous improvement and resolve issues early.
You’ll ensure that decisions are made with our customers and values at the heart, building trust and delivering a property repairs and maintenance service that reflects what matters most to the people who live in our homes.
Success in this role will depend on your ability to collaborate closely with colleagues in housing operations, neighbourhoods, commercial, and asset teams to deliver a seamless, locality-based service that meets both operational goals and customer expectations.
What you’ll be doing
* Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
* Champion a customer-first approach—owning service delivery and resolving complaints early.
* Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
* Ensure compliance with HSEQ and regulatory standards.
* Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
* Collaborate across teams and with contractors to deliver joined-up services.
* Promote sustainability goals and responsible resource use.
* Support change by communicating clearly, building resilience and helping the team adapt.
* Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.
What you’ll bring
* Strong technical knowledge of property maintenance and building compliance
* Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
* Proven experience in leading teams in a Housing/ Construction environment and driving service improvements, in both or either a responsive repairs or voids maintenance delivery
* A collaborative, inclusive leadership style with a focus on coaching and development
* Confidence in using digital systems and promoting data best practices
You’ll be measured on success by
* 95% of repairs and voids completed within target
* 85% first-time fix rate
* 95% customer satisfaction with repairs and estates
* High employee engagement and low voluntary turnover
* Delivery of improvements, cost-efficiency, and sustainability outcomes
Next Steps – How to apply
If you’re ready to lead with impact and help shape the future of property repairs and maintenance in your area, we’d love to hear from you. Apply at ppcrecruitment@platformhg.com; please send your CV and tell us why this role interests you, and what you can bring to the role.
Interviews will be in person and will take place on 18th and 19th September.
There will be regular operational travel around your locality, so a driving licence is essential. A van with fuel card is provided.
This role is locality based so you will need to live in the area this role is for. This role is to cover Market Harborough, Corby, Kettering and Lutterworth.
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