Location Milton Keynes or London (minimum of two days a week in the office. You can do more than two days if preferable) Reporting to Head Aviation Working hours Full time (9day Fortnight companywide) Contract type/duration Permanent Band: 3.3 Salary £63,000to £73,000 (Dependent on office location and proven ability) Closing date 2nd June 2025 The Role Connected Places Catapult is at the forefront of aviation innovation. We have leading roles in the collaborative research and development Future Flight programme, we are supporting the DfT in its Zero Emission Aviation programme, we are developing a living lab facility with Glasgow Airport and we are engaged in developments on future fuels including hydrogen for both aviation and airport operations. You will ensure the success of your area of the Business Unit by providing excellence in client relationship development, delivery and opportunity management. Lead by example to shape, set pace and model great work, coaching and inspiring others. Connected Places Catapult is seeking an expert in service design, who is competent in working within the Human Centred Design process, to provide strategic design and innovative design approaches for our Built Environment & Local Growth Business Unit. Key Responsibilities Meet revenue targets. Spot opportunities. Contribute to bids and proposals. Increase client confidence in and credibility of CPC, manage sell ons and 2nd phase wins. Ensure CRM system is updated stakeholder contact and any account information including opportunity management. Scope and lead streams of work. Shape the planning and budgeting of work. Shape and design the deliverables. Manage the PMO and commercial control. Organise the work stream for the core and virtual team members. Provide excellence in delivery. Meet (or exceed) utilisation targets. Design and plan innovative and professional delivery. Develop senior client buy in across a range of stakeholders. Hold face off accountability at senior management levels. Update CRM system with contact of client information. Contribute profession/specialism into delivery and proposal development. Provide thought leadership. Work in profession virtual community. Maintain own professional development. Ensure an ethos of equity, inclusivity and diversity underpin your work activity, contribute to inclusive innovation across all Catapult activities. You may be required to undertake any other reasonable duties to support the Catapult in achieving its strategic outcomes and ensure effective business operations. Requirements Spark creative thinking across all tasks. Apply systems thinking to problem solving. Create effective networks. Use personal influence to progress beyond challenges and blockers. Use experience to provide the voice of the customer in all activities. Effectively manage communication across teams and stakeholders, lead meetings and contribute to publications and events. Co-ordinate plans across activities. Role model agility and adaptation. Champion and promote inclusion and sustainability. Benefits 9 day fortnight for everyone, we have a full company shutdown every other Friday. 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off. Competitive pension, up to 10% company contribution to help you save for your future. Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities. Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members. Cycle to Work Scheme encouraging a healthy and sustainable commute. Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being. Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations. Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities. Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates – provides employees with free, expert mortgage advice and end-to-end mortgage support from the application process through to completion. Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.