Take the next step in your career! Use your sector expertise and play a key role in delivering the Psychosocial Support Program as a service navigator across the Nepean and Blue Mountains region! The position available is: Full-time (76 hrs/fortnight) Working Monday to Friday Based at our Penrith site Level 4 on the Flourish Australia Enterprise Agreement (2018) About the Opportunity Support Coordination aims to support people with a permanent and significant disability that affects their ability to take part in everyday activities. As a Support Coordinator, you will establish a positive collaborative relationship with the person and their support network. You will assist the person to identify, link with, and coordinate supports in their local communities, to build skills, overcome barriers and achieve goals. In this role, you will give people more choice and control over how, when and where those supports are provided. You will be fundamental in the implementation of the person's plans and the achievement of their goals. In this position, you will also be required to ensure that people who have expressed an interest in accessing the NDIS and/or receiving support from Flourish Australia are engaged and supported to access suitable services. As the Support Coordinator for the Psychosocial Support Program, your duties will include (but are not limited to): Building connections with other local services and creating referral pathways Assessing for suicide risk and having suicide prevention knowledge and training Completing needs assessments, both over the phone and in-person Determining eligibility for people accessing the service for programs and services across the region Being a part of different interagency meetings and in-services to promote Psychosocial Supports program and other Flourish Australia programs Creating service directories for the Penrith, Hawkesbury, Blue Mountains and Lithgow LGA's Connecting people to a range of different agencies and services in the region including NSW Health, Government agencies, community and other disability support services Supporting with NDIS access requests and assisting in gathering supporting documentation for access Following up all inquiries in a quick and professionally manner For more information about what it means to be a Support Coordinator with Flourish Australia, please review the Position Description. Selection Criteria Essential: To be successful in this role you will have a strong understanding of the NDIS and relevant supports available in the regional network, be proficient with technology and have a workable knowledge of databases. You also need to be able to effectively utilise NDIS packages while also obtaining knowledge of all Flourish Australia programs. You should also bring strong time management and organisational skills and proven capacity to prioritise work commitments. In addition you will possess: A tertiary qualification in the behavioural sciences or a health-related discipline. Demonstrated time management skills including prioritisation of competing tasks and the ability to work innovatively to solve complex issues. Demonstrated understanding of the challenges faced by people with a lived experience of a mental health issue and how providing a recovery oriented service is of benefit to people. Understanding of the public sector and community based service systems relevant to people with a lived experience of a mental health issue and psychosocial disability and demonstrated experience navigating such systems and using influence to achieve positive results. Demonstrated experience in the provision of support and coordination for people with a lived experience of a mental health issue. Demonstrated strong communication and interpersonal skills including the ability to liaise effectively with a wide range of stakeholders, facilitate outcomes and prepare correspondence & reports in clear and concise language. Current Australian Driver's Licence. For further information, please contact Kirsty Sinclair, Manager. E: kirsty.sinclair@flourishaustralia.org.au (please do not email applications). The Benefits Flourish Australia recognises and values its people as demonstrated through our Employee Value Proposition offerings: Level 4 (SCHCADS) on the Flourish Australia Enterprise Agreement 2018 Tax-Free Salary Packaging up to $15,900 p.a. through SmartSalary Generous leave provisions including 17.5% leave loading 2 additional days of personal leave Flourish Australia Day paid primary carer parental leave purchased annual leave program Flexible work arrangements Remote/hybrid work opportunities Opportunities for professional development and training such as Mental Health First Aid, & ASIST – further information found on the L&D Hub ! Monthly reflective practice & career development through bi-annual My Plan Access to our Employee Assistance Program, Sonder, for free, confidential well-being support Workplace Community Groups such as our Rainbow Network for LGBTQ staff members & allies and YarnUp for Aboriginal and Torres Strait Islander staff members Personal fleet pricing discounts with our preferred automotive supplier & access to novated leasing ( casuals ineligible) Employee discounts program through Flourishing Well at over 400 popular retailers (Woolworths, Expedia, Myer, Kmart etc) Quarterly Reward and Recognition Awards How to Apply To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application. Please note that we may speak with your current Manager regarding your application. Please also ensure that the People and Culture team have all relevant certificates and training attendance recorded on your P&C file as this may be referenced as part of the selection process.