Salary: £32,000 - 72,000 per year Requirements: Experience in an IT support or technical support role Strong customer service skills, with the ability to communicate effectively and professionally with users at all levels Experience with AD, Group Policy, Microsoft 365 (including Intune) Basic understanding of networking concepts (IP, DNS, DHCP) Willingness to learn systems administration, security, and infrastructure technologies Driving License Experience working in manufacturing environments (desirable) Exposure to network security concepts (desirable) Experience with technologies such as Microsoft 365, including Intune, FortiGate, NGAV (e.g. CrowdStrike, SentinelOne, Microsoft Defender), Cisco, Paxton (desirable) Any experience supporting macOS, iOS, or Apple devices (desirable) ITIL Foundation (advantageous) CompTIA qualifications (advantageous) Microsoft certifications (advantageous) Responsibilities: Provide 1st/2nd line IT support to users across the business (on-site & remote) Log, prioritise, and resolve IT support tickets within SLA Assist with onboarding and offboarding of staff, including account setup and access management Troubleshoot hardware, software, and connectivity issues Assist with patch management across endpoints and servers Perform backup checks, monitoring, and basic restore activities Support routine network and firewall configuration changes under guidance Assist with cyber security improvements and best practices Assist with asset management, documentation, and change records Assist with system improvements, standardisation, and operational efficiency initiatives Provide flexibility for out-of-hours support to assist with planned system changes, upgrades, or incident response Technologies: Cisco Firewall FortiGate Hardware Support ITIL macOS Microsoft 365 Network Security iOS Office 365 More: At Gearys, were on a crusade to make proper bread more accessible to more people. Were passionate about re-imagining the way Great Britain thinks about their everyday loaf. This passion is at the heart of everything we do, and have done, since 1906. We are born and bread in Leicestershire and proud of our long-standing heritage. Today we operate from three sites on a 24/7 operation and were made up of over 800 people: a friendly, diverse, and outgoing team, passionate about making a difference to the bakery industry. We provide full training and support, and the chance to learn new skills from some of the best master bakers in the country. We invest in those who are committed to our craft and offer great opportunities to develop into supervisory and management roles. Our brilliant benefits include BUPA Cashback scheme, Death in Service, a Cycle to Work scheme and free delicious bread! Plus, if you refer a friend to join our team, you could earn up to £500! last updated 4 week of 2026