Operations Manager: Water Safety & Compliance Leadership Location: Glasgow (G4 9XA) - Office-Based with national travel Division: PTSG Water Contract: Full-Time (40 hours/week, Monday to Friday) The Role PTSG Water is a leading water hygiene company with a strong family-feel, genuinely putting people first. We are seeking a proactive and commercially-minded Operations Manager to champion excellence and water safety compliance from our Glasgow office. If you are a proven leader with deep technical knowledge of water hygiene and a passion for developing long-term client partnerships, this is your opportunity to make a real impact on operations across Scotland. Key Areas of Responsibility This role balances operational leadership, commercial management, and technical compliance. Lead and mentor our field and office teams across water hygiene, risk assessing, plumbing, and water treatment services throughout Scotland. Drive operational efficiency and great service delivery by managing the entire colleague lifecycle, from recruitment through to development. Champion efficiency and continuous improvement, ensuring full compliance with all Health & Safety and quality standards. Nurture and strengthen long-term client partnerships to maintain our high client retention rate. Proactively identify opportunities for business expansion and craft tailored solutions to meet client needs. Manage client accounts and financials, meeting regularly with partners to ensure full satisfaction and understanding of their unique compliance requirements. What We're Looking For We need an experienced professional who can blend technical compliance with operational leadership: Strong background and proven technical knowledge of the water compliance industry, including regulations like HSG 274 and ACoP L8. (Essential) Demonstrable experience in client relationship management and leading field-based operational teams. Ability to communicate clearly and confidently at all levels, adapting your style for clients, technicians, and colleagues. A proactive approach to problem-solving, with the ability to navigate shifting priorities while maintaining focus. Confidence in using systems like Excel and CRM platforms (e.g., SimPro) and quickly picking up new tools. What We Offer You Join a supportive team where honesty and approachability are valued. We offer a competitive salary package together with a bonus plan and with the option of a company vehicle or car allowance. Additionally, you'll comprehensive group benefits package designed to look after your well-being. You'll also receive 24 days of annual leave plus bank holidays. Ready to lead our water operations in Scotland? Apply today and let's start the conversation. IndHP