Following the FCA's intervention in the motor finance market and the anticipated redress programme arising from the Court of Appeal and Supreme Court rulings on discretionary commission arrangements (DCAs), we are seeking a Regulatory Analyst & Assurance SME to play a central role in our response. This is a high-profile, high-impact position sitting at the heart of our regulatory programme delivery, requiring deep expertise in FCA supervisory expectations, redress methodology, and assurance frameworks.
Regulatory Analysis & Programme Support:
* Interpret and translate FCA policy statements, consultation papers, and final rules relating to the motor finance redress scheme into actionable requirements
* Monitor regulatory developments, including FCA communications, industry guidance, and judicial decisions, and assess their impact on programme scope and delivery.
* Develop and maintain a regulatory requirements register, ensuring all programme workstreams remain aligned to FCA expectations.
* Provide subject matter expertise to internal teams on FCA redress mechanics, consumer duty obligations, and complaints-handling standards; to be implemented in our data, system, delivery, and monitoring functions.
Assurance & Quality:
* In conjunction with our assurance partner, design and implement assurance frameworks to test whether redress calculations, customer communications, and case-handling processes meet regulatory requirements
* As required conduct file reviews and thematic quality assurance assessments across case populations to identify systemic issues and emerging risks
* Produce assurance reporting for senior leadership, programme governance boards, third party assurance partner, and where required, the FCA
* As part of a first line function, you will work closely with the second line team to embed a culture of regulatory compliance throughout programme delivery, as well as coordinating activities with our external assurance partner
Stakeholder Engagement:
* Act as a key point of contact for regulatory queries from internal stakeholders including data, systems, transformation, operations, legal, and monitoring
* Support engagement with external parties including the FCA, legal counsel, and third-party assurance partner
* Contribute to the preparation of regulatory submissions, management information, and board-level reporting
Risk & Governance:
* Identify and escalate regulatory risks arising from programme delivery, updating the programme’s live risk log with appropriate mitigating actions
* Support the programme's governance structure by contributing to steering committee, programme board, and working groups
* Ensure all programme activity is documented to an evidential standard suitable for regulatory scrutiny
Required:
* Significant experience in a regulatory, compliance, or assurance role within financial services, ideally within consumer credit, motor finance, or retail banking
* Strong working knowledge of FCA rules and guidance, including Consumer Duty and principles-based regulation, CONC, DISP
* Experience working on large-scale regulatory redress programmes, remediation projects, or s166 skilled person reviews
* Demonstrable ability to analyse complex regulatory requirements and translate them into practical, operational guidance
* Experience designing and executing quality assurance or file review frameworks
* Excellent written and verbal communication skills, with the ability to produce clear, well-structured reports for senior audiences
* Strong analytical skills with high attention to detail and the ability to manage competing priorities in a fast-moving environment
Desirable:
* Direct experience of the FCA motor finance redress scheme review and related published consultation paper rules
* Prior engagement with skilled persons, FCA supervisors, or the Financial Ombudsman Service in a professional capacity
* Knowledge of redress calculation methodologies and financial modelling
* Professional qualifications in compliance, risk, or financial services regulation (e.g. ICA, CISI)