Customer Service Advisor
Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.
They work with large network providers to bring great mobile phone deals to their customers. They have a customer base of nearly half a million with their online business equating to over 70% of their sales. These roles within the customers contact centre will be supporting the success of this business by being the first people their valuable customers get to speak to.
If you think you have what it takes to be a member of our client’s team, then please apply, so they can start a conversation with you about how they could work together.
Main duties
1. Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
2. Will be able to work under their own initiative and alongside fellow team colleagues.
3. Able to achieve realistic key performance indicators and targets.
4. You will be highly motivated to provide solutions on a first-time resolution basis.
5. The ideal candidate will have experience of working within a customer service industry.
The ideal candidate will have
6. Great knowledge of Microsoft Office 365 products.
7. Excellent communication skills both verbal and written to deal with calls, live chat and email.
8. Experience of working within a customer service environment.
9. The ability to work in a fast-paced industry.
10. Want to work somewhere where you are valued as a team member.
In return they offer
11. Competitive salary
12. Individual monthly bonus based on performance
13. Opportunity for career progression
14. 22 days holiday plus bank holidays
15. Pension scheme
16. Social activities
17. Free parking
Schedule
18. Fixed Term Contract – through until the end of December 2025
19. 7.5-hour shift
20. Occasional weekend working
If you think you have what it takes to be a member of our client’s Customer Service team, then please apply now.