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Company Description
At Tindall Security, we specialize in delivering top-tier security solutions for residential, commercial, and industrial properties. With over 40 years of experience, we provide innovative, reliable, and bespoke security systems tailored to meet the unique needs of our clients. Our services include intruder alarms, CCTV systems, access control, fire detection systems, and expert maintenance & support. We pride ourselves on staying at the forefront of security technology while offering personalized service as a family-run business. We are expanding with a new shop in Hertford, in partnership with Barnet Lock, to offer even more value to our community.
Role Description
This is a full-time on-site role for an Aftercare Coordinator, located in Hertford. The Aftercare Coordinator will be responsible for managing post-installation service and support for our clients, ensuring systems are maintained and operational at all times. Daily tasks include scheduling and coordinating maintenance visits, handling client inquiries, troubleshooting issues, Aftercare Sales and working closely with our team of engineers to deliver exceptional customer service.
Qualifications
* Excellent customer service and communication skills
* Experience in scheduling, coordinating, and managing maintenance services
* Knowledge of security systems, such as intruder alarms, CCTV, access control, and fire detection systems
* Strong problem-solving and troubleshooting abilities
* Ability to work independently and as part of a team
* Aftercare Sales
* Experience in the security industry is a plus
* Proficiency in using CRM systems and office productivity software
* High school diploma or equivalent; a degree in a related field is preferred
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Security Systems Services
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