Overview
Discover your future at Citi At Citi, you will have the opportunity to grow your career, give back to your community, and make a real impact. The role supports Citi's technology infrastructure through FinOps and Estate Management Service Delivery, focusing on strategic financial management, procurement, governance, and optimization to ensure resilience, scalability, regulatory alignment, and fiscal responsibility across technology delivery.
Job Description
The Infrastructure Senior Technology Analyst is an intermediate-level role that helps manage relationships across multiple organizations. The focus is on optimizing technology infrastructure delivery and performance. The analyst collaborates globally with technology leaders and teams to enhance infrastructure products and services by leading projects and delivering results. This position also ensures process governance and drives continuous improvement by defining new solutions, standards, and strategic goals for application and business partners.
Responsibilities
* Adopt a client-focused mindset to ensure client-approved delivery.
* Act as a trusted partner to business leaders, identifying solutions that align with organizational goals and promoting transparency in financials, service delivery, and operations.
* Communicate progress and updates on upcoming business changes, providing insights to senior clients on complex challenges.
* Engage with partners for direct feedback on service performance.
* Offer technical and strategic direction as an advisor.
* Lead projects across technical domains, business sectors, and functions, including scheduling, tracking progress, managing obstacles, and contingency planning.
* Adopt a holistic, systems-thinking approach: review qualitative and quantitative data, apply methodologies for business process improvement, and design processes enabling remote leadership.
* Identify and monitor KPIs to assess performance, identify trends, and inform business decisions.
* Analyse factors that could negatively impact task completion, delivery, or customer satisfaction. Implement controls to mitigate negative outcomes, identify risks, and ensure regulatory compliance.
* Lead virtual teams, fostering connection, motivation, and productivity by establishing clear purpose, goals, roles, and structure; provide resources and support to remove obstacles.
* Identify key partners and their influence; implement communication and expectation management techniques. Balance competing stakeholder claims with fairness, cultural awareness, and ethics.
* Assess risk in business decisions, safeguarding Citi’s reputation, clients, and assets. Drive compliance with laws, rules, and regulations; adhere to policy; apply ethical judgment; and escalate/manage/report control issues transparently.
* Communicate effectively across settings, draft messages, rehearse delivery, seek input, check understanding, and present information in accessible ways.
Experience / Skills
* Experience applying initiatives to improve portfolio experience.
* Well-rounded technical abilities, including infrastructure and applications development.
* Strong communication, presentation, and analytical skills for stakeholder articulation.
* Enthusiastic, eager to learn, and a team contributor; shares knowledge.
* Detail-oriented with ability to analyse and interpret data for stakeholder communication (reports, metrics, presentations).
* Self-starter with strong problem-solving skills; continually seeking improvements.
* Ability to influence and negotiate with senior leaders across functions to achieve tactical and strategic objectives.
* Manage client expectations with a focus on business goal setting.
* Accountable for end results, ensuring procedure adherence and contributing to organizational standards and strategic goals.
* Applies broad, comprehensive understanding across multiple client function areas.
* Provides business intelligence on operations and project portfolio delivery.
* Experience in financial services or large, complex, and/or global environments is advantageous.
* Effective written and verbal communication skills.
* Effective analytic and diagnostic skills.
* Proficient with MS PowerPoint, Microsoft Project Plan, Excel, and other analytical tools for executive management reporting.
We offer
By joining Citi, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week) and a competitive base salary (annually reviewed), plus benefits such as:
* 27 days annual leave (plus bank holidays)
* A discretionary annual performance-related bonus
* Private medical care & life insurance
* Employee assistance program
* Pension plan
* Paid parental leave
* Special discounts for employees, family, and friends
* Access to learning and development resources
Visit Citi’s Global Benefits page to learn more.
Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our tools or apply for a career opportunity, review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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