Salary: £45,000 - 60,000 per year Requirements: Experience with Windows Server 2008/2012/2016 Proficient in Microsoft Office 365 (Email, SharePoint, OneDrive, Compliance) Knowledge of Azure Active Directory Familiarity with Microsoft Intune and Auto Pilot Understanding of Microsoft SharePoint Online Experience with Exchange 2007/2010/2013/2016 Server Skills in Active Directory, DNS, DHCP, and Group Policies Experience with Multi-Site VPN and connectivity solutions Networking & Wi-Fi Infrastructure experience Server Virtualisation experience Knowledge of security practices, including 2FA and firewalling Experience in backup/DR troubleshooting and management Proficient in Dell & HP hardware troubleshooting Ability to liaise with 3rd party suppliers ensuring faults are logged, managed, and SLAs are met Previous experience working within a Managed Service Desk provider Strong problem-solving abilities and organizational skills Excellent communication skills and a team player mentality Responsibilities: Provide 3rd Line IT support to clients and resolve complex issues Work collaboratively within a team environment and support innovation Troubleshoot and manage issues related to server and networking infrastructure Ensure high levels of service and communication with clients and stakeholders Liaise with third-party suppliers for fault management Maintain and monitor system security protocols Technologies: Active Directory Azure Hardware Support Microsoft Intune Office 365 Security SharePoint VPN Windows Cloud More: We are an exciting and forward-thinking Managed Service Provider (MSP) with a Microsoft Gold Partnership, located in Farringdon, London. Our team is experiencing significant growth, having expanded by 50% over the last 18 months, providing ample opportunities for career progression. We offer a hybrid working model with three days in the office. Our environment is relaxed yet professional, encouraging creativity and collaboration. We are looking for a passionate 3rd Line IT Support Engineer to join our team. last updated 8 week of 2026