The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Location: Temple Fortune, London, NW11 0SB
Working location: Office within Sheltered Housing Scheme
Salary: £30,000
Contract Type: Full-Time, Permanent following successful 6 month probationary period
About The Role
This is a key role requiring a confident, proactive and compassionate individual who can manage a housing scheme, support our residents’ wellbeing and coordinate with care providers and professionals. You’ll need to stay calm under pressure, handle sensitive issues with empathy, and ensure the smooth running of day-to-day housing operations.
Key Responsibilities
* Manage the daily operations of a sheltered or supported housing scheme.
* Liaise effectively with residents, providing support and diffusing situations tactfully.
* Collaborate with external professionals, including care providers and health services.
* Maintain accurate records, reports, and housing data using internal systems.
* Respond to emergencies and resolve resident concerns in a timely and professional manner.
* Contribute to continually improving the service provided by JLiving.
Essential Requirements
* Experience in a similar housing management role.
* Proven ability to interact face-to-face with residents, often under pressure.
* Skilled in using Microsoft Word and email.
* Strong judgement, tact, and discretion in dealing with internal and external stakeholders.
Desirable
* Prior experience coordinating within a care or sheltered housing setting.
What We Offer
* A supportive and inclusive work environment.
* Opportunities for training and development.
* The chance to make a meaningful difference in residents’ lives.
How to Apply
If you’re passionate about delivering high-quality housing services and believe in treating residents with dignity and respect, we’d love to hear from you. Apply today to join the JLiving family.
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