Role summary/purpose of job
This is a key role supporting the development and implementation of Freshfields' internal legal training offering, with a particular focus on Global Dispute Resolution. As a member of the Knowledge function's global shared services team, the Global Legal Training Coordinator will work closely Knowledge Lawyers and individuals of all levels, delivering strategic global programs and a wide range of other key programs relevant to the Dispute Resolution practice group.
Function Overview
Our Global Legal Training Coordination Team, sitting withing the firm's global Knowledge function, plays a critical role in developing and implementing our internal legal training offering across the firm's practice groups.
This is an exciting opportunity for a candidate with a passion for training delivery, excellent organisational abilities and great interpersonal skills to be part of our Global Legal Training Coordination Team.
Key responsibilities and deliverables
Legal training design
To understand the firm's approach to legal training (including continuing competence) across practice groups. To be able to work from an initial brief to define detailed plans for training events that are fit-for-purpose and within agreed budgets, both in relation to specific legal training for a practice group or area and for cross-practice legal training.
To maintain awareness of the training needs and priorities across the practice group, seeking input and guidance from Knowledge Lawyers on legal training and liaising with colleagues in Learning & Development (responsible for managing the firm's skills training offering) where skills training priorities have been identified.
To undertake targeted research into market, legal and practice developments as relevant to training provision (for eg research into new market providers or into technological advances for the delivery of training – including liaising internally with other relevant stakeholders, e.g. IT) and to use this to shape recommendations/ideas for future training events.
Planning, delivery, and review
• To work closely with the relevant practice group in identifying attendees (either individually or by level of experience) for legal training events and to oversee an effective delegate invite and registration process for all training events.
• To work closely with the practice group (in particular with relevant Knowledge Lawyers) in identifying, sourcing and engaging speakers (both internal and external) for legal training events.
• To use the firm's systems to create, edit and publish content relating to legal training events, advertise events, manage responses (including wait lists), timetables and attendance registers, and to be able to produce statistics and/or reports based on this data.
• To keep all relevant stakeholders up to date on progress against deliverables, use judgment to resolve logistical issues decisively or, as appropriate, escalate further.
• To capture and analyse feedback, and to be able to use this to generate data and insights to help shape continuous improvement of the legal training offering.
Use of technology, information and resources
• To maintain an internal database of legal training materials and resources (including recordings of live sessions, e-learning modules and copies of materials) on the firm's relevant systems, eg Workday Learning, SharePoint.
• To create and maintain accurate collections of materials for the organisation and delivery of legal training events in the firm's document management system, ensuring that these are accessible by the Knowledge team and up-to-date.
• Where required, to support the timely capture of continuing competence data in the UK (liaising with LLP Secretariat and Legal team to resolve more complex queries) and to support the processes around different regimes in other jurisdictions (eg liaising with HR colleagues or L&D, including in relation to CLE accreditation in the US).
People and team
• To share information and workload with Global Legal Training Co-ordinator peers as a collaborative team, taking joint responsibility for a consistently high standard of execution and with flexibility to respond to changes in business needs.
• To collaborate with, and support, the firm's Knowledge Lawyers on the provision of legal training in the practice groups, seeking their guidance as needed on content and using initiative to make suggestions in relation to implementation and delivery of legal training
events. As a member of the wider Knowledge function, to collaborate with other colleagues, particularly our Knowledge & Information Services Team (also part of the function's global shared services offering).
• To collaborate with Executive Assistants and Personal Assistants and to leverage the wider resource available from the firm's Global Centre to ensure that recurring and routine tasks (eg arrangement of internal meetings/catering, bulk data entry, document production etc.) can be delivered in the most efficient manner. To collaborate with and build strong relationships with the firm's L&D team and foster cross-functional working and knowledge sharing as appropriate.
• To be willing to undertake limited travel (if needed on reasonable notice) within the UK or abroad to provide logistical on-site support for large scale legal training events etc.
Key requirements
Essential
• Educated to degree level.
• Excellent planning and organisational skills, with the ability to successfully manage expectations, time and resources to deliver to consistently high standards.
• Very strong attention to detail, with the ability to check own work (and contribution of others) for completeness and accuracy.
• Very strong stakeholder management skills: able to deal effectively with all levels of seniority,
tailoring own style as appropriate.
• Strong level of IT literacy, including Microsoft Office, content management systems and a
willingness to learn new skills/packages as needed.
• A minimum of 2 years' experience in a role that has involved extensive planning and co-ordination of events, training or similar activities.
Desirable
• Previous experience gained in a legal/professional services environment or other large corporate environment.
Inclusion
Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone. We welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK in the role in question and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.
Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only if and when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of relevant factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.