Salary: £30,000 per annum
London weighting: £4,000 per annum (if applicable)
Employment type: Permanent
Hours per week: 37
Reporting into:
Department: Student Experience
This role will be based full time from our Ealing campus.
Read the full job description here
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About the Opportunity:
The Peer Mentor Lead will devote appropriate time to planning, preparing, and overseeing the PeerMentor programme's successful implementation and operation.
* They will serve in an administrative capacity by supervising and supporting the peer mentors.
* They will be in direct communication with Student Peer Mentors, providing guidance and support.
* They serve as a positive role model and demonstrate integrity, moral character, and strong leadership. The role will involve assisting in achieving retention goals, monitoring engagement, and coordinating activities.
* The Peer Mentor Lead will collaborate closely with Academic Persistence Programme staff and will serve as a student advocate, coordinating academic staff and student relationships, and maintaining a thorough understanding of university policies and best practices. The role involves tracking and analysing student data and preparing reports.
* The Peer Mentor Lead will also be part of a proactive team, responding to queries and providing expert advice, contributing to a positive student experience by providing clear information and referring students to specialist teams.
* They will ensure timely processing of queries and follow-up to address student needs.
* They will provide support to students via phone, email, live chat, and messenger, offering appropriate solutions.
* The successful candidate will demonstrate patience, empathy, and expertise in university processes to effectively address student concerns and ensure a proactive and accurate response.
About You:
We’re looking for an enthusiastic, proactive, and detail-oriented individual who is committed to making a positive impact on students' academic journeys.
To be successful as a Peer Mentor Lead, you should have:
* A strong passion for student success and higher education.
* Excellent problem-solving abilities and the capacity to thrive in fast-paced environments.
* Outstanding communication skills, both written and verbal.
* The ability to work both independently and as part of a team.
* Experience in event coordination or student support is beneficial.
* Previous experience in supporting students, handling complaints, and using CRMs or student records systems is highly desirable.
* Knowledge of data protection principles and student development theory is advantageous.
Why Arden:
At Arden, you will become part of a passionate and dedicated team committed to removing barriers to learning and making education more accessible. Our people work hard to ensure our students’ journeys are the best they can be, and we want to reward our staff with fantastic benefits. Employees benefit from:
* 30 days holiday + bank holidays, plus a Christmas closure.
* A generous Aviva pension plan, with company contributions starting from 7%.
* SimplyHealth plan option.
* Private Medical Insurance coverage (for certain roles).
* Access to Perkbox benefits.
* Study any Arden course for free, with discounts for family and friends.
* Plus other excellent benefits.
* Our ‘Golden Ticket’ allows you to gift a free Arden education to anyone in your life.
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness — these reflect who we are as an institution, a team, and as individuals. If these resonate with you and you are excited to be a driving, creative force in a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Monday 2nd June 2025.
Interviews will be held the week commencing Monday 9th June 2025.
We reserve the right to close this vacancy early if we receive sufficient applications or for business reasons. To avoid missing out, please submit your application early.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. If you have a disability as defined by the Disability Equality Act 2010 and meet the essential criteria, you may be guaranteed an interview. Indicate this on your application to be considered under this scheme. For more info, see the guidance.
We celebrate diversity and are committed to an inclusive workplace. Our recruitment processes do not discriminate based on age, disability, gender, race, religion, sexual orientation, or other personal circumstances, and we welcome applications from all groups.
Sponsorship statement:
Some roles may not meet points requirements for a Skilled Worker visa, but we welcome applications from candidates eligible for an alternative visa route.
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