1st Line Support Analyst
Location: High Wycombe HP11 1JU (Hybrid)
Department: Helpdesk
Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention.
Key Responsibilities
* Own, update, and progress support tickets, ensuring clients receive timely updates
* Meet Key Performance Indicators to maintain high service standards
* Develop technical proficiency through continuous learning
* Prioritise and organise daily tasks to align with client expectations
* Communicate professionally and effectively with clients and colleagues
* Represent Sharp IT Services in a professional manner at all times
Skills and Experience
* Friendly, personable, and professional approach
* Strong client service focus
* Excellent written and verbal communication skills
* Basic technical knowledge and experience in IT
* Familiarity with Microsoft Server and Desktop Operating Systems
* Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions
* Awareness of Remote Monitoring and Management tools
Benefits
* 26 days holiday plus bank holidays
* Private healthcare, life insurance, dental, and critical illness cover
* O2 discounts
* Study support
* Discounted gym membership
This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team.