Residence Supervisor
Manchester, Circle Square
Salary: £28,500 plus bonus
Contract: Permanent, 42.5 hours per week
Working Pattern: Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student's next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.
Role Overview
Play a critical role within the day‑to‑day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues work together to achieve the high standards the Vita brand prides itself on.
Responsibilities
* Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
* Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
* Create an atmosphere centred on delivering first‑class service.
* Maintain strong knowledge of company products and services, offering support and information to team members.
* Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
* Connect with customers and develop strong relationships to encourage a strong Vita Student community.
* Audit and oversee operational practices and make suggestions for improvements to the management team.
* Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.
Qualifications
We are looking for someone who has experience of supporting colleagues across multi‑functioning teams, providing support and guidance where required.
Professional Experience
* Experienced customer service professional, well‑versed in delivering premium experiences to residents and guests.
* Experience in a supervisory or team leadership role, demonstrated through supporting, mentoring, guiding and coordinating colleagues.
* Hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
* Technologically astute, comfortable with technology systems and software used in operations.
Personal Characteristics
* Strong team player with a passion for working with people and customers.
* Excellent communication and problem‑solving skills.
* High personal standards and attention to detail.
* Highly self‑motivated and flexible.
Benefits
* Paid holiday: 28 days pro‑rata including England & Wales bank holidays.
* Perkbox account with a wide range of lifestyle perks.
* Royal London pension: 3% contribution from Vita Group plus 5% employee contribution.
* Parties & events hosted annually.
* Recognition programmes: employee of the month, community champion, experience awards, etc.
* Career development: Bronze, Silver, Gold & Platinum training and recognition schemes.
* 24/7 employee assistance: confidential support for personal or work‑related issues.
Equal Opportunity
We comply with all employment legislation and promote diversity. All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service checks.
Right to Work
We are unable to offer Right to Work sponsorship. Applicants must have the right to work in the UK before applying.
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