đ¨ Weâre Hiring: Call Centre Manager (Sales) đ¨
đ Location: Enfield (EN3)
đ° Salary: ÂŁ30,000 basic + commission (OTE ÂŁ66,000+)
đ Hours: MondayâSaturday, 9:00 AM â 6:00 PM (with every other Wednesday off)
About Us
Car Planet is one of the UKâs fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. Weâre driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people.
Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointmentsâand thatâs where you come in.
The Role
Weâre looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. Youâll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
Key Responsibilities
⢠Lead, train, and develop the call centre team to consistently hit appointment targets
⢠Conduct daily call audits and provide hands-on coaching
⢠Run team briefings and 1:1 performance sessions
⢠Monitor KPIs including response times, conversion rates, and call-to-appointment ratios
⢠Improve scripts, workflows, and sales techniques
⢠Analyse performance data and present insights to senior leadership
⢠Collaborate with sales managers to ensure high-quality appointments
⢠Foster a high-performance, motivated team culture
What Weâre Looking For
âď¸ Minimum 2 yearsâ experience managing a sales call centre or high-volume phone sales team
âď¸ Proven ability to coach teams to exceed targets
âď¸ Strong leadership and communication skills
âď¸ Data-driven mindset with a focus on optimisation
âď¸ Experience with objection handling and sales scripting
âď¸ Automotive experience is a bonus, not essential
What We Offer
⨠OTE £66,000+ with uncapped commission
⨠Real career progression in a fast-growing business
⨠Work across two thriving branches (Watford & Barnet)
⨠High-energy, collaborative culture with real ownership
If youâre ready to take the lead in a fast-paced, results-driven environment, weâd love to hear from you.
đŠ Apply now or reach out directly for more info!