As part of Counter Fraud and Compliance and Debt (CFCD), you will be at the heart of DWP’s front line operations, helping to change people's lives and supporting CFCD’s purpose of fighting fraud in the welfare system.
Citizen and Data Reparation Services (CDRS) is a specialized arm of CFCD focusing on the reparation of benefit claims made using hijacked identities.
Our main goal is to support colleagues in preventing fraud, error, and debt from entering our benefit systems. When prevention isn't possible, we aim to detect and correct issues as quickly as possible.
This is an exciting and challenging opportunity to work within CDRS. You will be involved in reviewing fraud, errors, and debt within the department. This role is unique and challenging, with the aim of reducing fraud and error levels in the benefit system.
As the Data & Analysis Manager, you will play a key role in protecting and repairing citizens’ benefit records where a fraudulent claim has been made using a hijacked identity.
This will require you to:
1. Be responsible for collecting and analyzing management information (MI), data interrogation, and analysis.
2. Analyze large, complex data sets, using your findings to influence the design of hijacked identity processes.
3. Ensure data analysis, movement, and storage comply with General Data Protection Regulations (GDPR), challenge processes that fail, and deliver outcomes on time.
4. Lead a small, remote team of Executive Officers (EOs), transforming performance, and being accountable for effective use of operational resources to improve value for money and reduce inefficiencies.
5. Motivate, develop, and support your team through regular performance reviews, coaching, learning, development, and one-to-one meetings to enhance skills.
6. Support your team with operational duties, including adapting to continuous process improvements within CDRS.
7. Build strong, sustainable relationships with internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.
8. Be a proactive self-starter, using your initiative to make sound decisions.
9. Identify risks to performance and drive continuous improvement initiatives.
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