Are you passionate about shaping vibrant residential communities? Do you thrive in a leadership role where you can inspire teams and drive excellence? I'm Currently working with a leading BTR managing operator who is currently seeking a General Manager to join team. You will play a pivotal part in the operations and deliver exceptional service to our residents. Have BTR experience or currently in the PBSA (Purpose Built Student Accommodation) or Hospitality sector keep reading.
Role: General Manager
Location: Brighton
Salary £45,000-£55,000 + Bonus
Hours of work: 40 hours per week, mainly Monday to Friday (flexibility required to meet business needs)
Key Responsibilities:
* Manage all aspects of operational and budgetary management for the development, ensuring exceptional customer service.
* Foster collaboration between onsite employees, Central teams, and head office support to deliver efficient and value-driven management services.
* Uphold high standards of resident service and satisfaction.
* Provide inspirational leadership to a team focused on continuous improvement and outstanding performance.
* Develop and manage the building's budget effectively and efficiently.
* Act as a role model for organizational values, promoting positive staff engagement and effective communication.
* Recruit, develop, and retain talent through effective people management.
* Implement clear processes, procedures, and quality measures; act as a coach and mentor.
* Identify and implement operational improvements to enhance customer service and address issues promptly.
* Develop and report on Key Performance Indicators (KPIs) to monitor operational effectiveness.
* Act as a brand guardian, ensuring consistent communication and commercial awareness across all online platforms.
Accountabilities:
* Ensure compliance with legal and regulatory requirements, particularly Health and Safety.
* Foster a sense of community through online engagement and hosting events.
* Meet occupancy and income targets while controlling costs and minimizing gross to net leakage.
Experience Required:
* Management experience in residential/hotel/student or similar property background.
* Lettings experience with a track record of achieving targets.
* Exceptional customer service and negotiation skills.
* Effective client relationship management.
* Budget management experience.
* Proficiency in Health & Safety and legislative knowledge.
* Strong IT skills and knowledge of building management.
Attitude/Approach:
* Flexible, proactive, positive, and can-do attitude.
* Committed to delivering and executing plans.
* Calm under pressure with attention to detail and accuracy.