This is your chance
to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
What’s in it for you?
1. 34 days leave, (including bank holidays and a “me day”)
2. 800+ discounts on shops, holidays, days out, tech and more
3. Paid time off for volunteering
4. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
5. Career path with development and an excellent training package
With all of our family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support, what’s not to love.
Typical day as a Client Service Manager
6. Lead a team of housing concierge and support coordinators to deliver person-centred, quality housing support.
7. Manage individual and team performance You must be resilient, thrive under pressure and be assertive on dealing constructively with challenges.
8. Act as Safeguarding lead and ensure health and safety checks and risk assessments are completed and recorded.
9. Promote the service to referring agencies and self-referring customers, raising visibility and brand presence in the community.
10. Ensure service quality through KPIs and customer satisfaction surveys
You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!
You have
11. Great people skills and a collaborative approach
12. Experience of managing supported or care environments; experience in housing management is desirable
13. Strong IT skills and willingness to learn internal systems
14. We are not able to sponsor you for this role due to certificate limits. This remains under regular review.
Job details
15. 8 days service based over a 14-day rolling rota, including evenings and weekends
16. Enhanced DBS check required (we pay for it)
17. You must have strong IT skills, able to use Microsoft Office suite and be willing to learn our internal systems.
Find out more
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