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Apprentice – Customer Service
, Apply From: 29/05/2025
Learning Provider
Delivered by HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Employer
Sanctuary Group
Vacancy Description
As a Customer Service Apprentice, you will join our Apprenticeships Team, working alongside colleagues within the Learning Academy. The Learning Academy offers a range of bespoke training and qualifications to all employees within Sanctuary and this apprenticeship will give you the unique opportunity to gain a real insight and understanding of the Learning Academy function, while developing great relationships across the team.
You will provide key customer service and administration support by dealing with queries via email and telephone, processing learner reviews, supporting the team with the coordination of events, such as National Apprenticeship Week, processing manager reviews and evaluation forms, liaising with Training Providers and carrying out additional duties as required.
Key Details
Vacancy Title
Apprentice – Customer Service
Employer Description
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Vacancy Location
Castle Street Worcester WR1 3ZQ
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000322718
Key Dates
Apply From
29/05/2025
Closing Date For Applications
2025-06-10 23:59:59
Interview Begin From
Possible Start Date
2025-07-01 00:00:00
Training
Training to be Provided
Customer Service Level 2 Apprenticeship Standard:
The successful candidate will undertake a nationally recognised qualification through HWGTA Training.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of the programme will be assessed via an external assessment body.
Learning Provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Contact Details
Michael Sequeira Vacancy Type:
Skills Required
Communication skillsAttention to detailOrganisation skillsProblem solving skillsAdministrative skillsTeam workingCreativeInitiativeNon judgementalPatience
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