Overview
You\'ll start your journey in one of our branches, providing face-to-face support to customers. While you\'ll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You\'ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You\'ll also recognise opportunities to connect customers with the right products and services.
Responsibilities
* Provide face-to-face customer support in branch settings, including handling everyday banking tasks and guiding customers through important moments with empathy and care.
* Adapt to varying customer needs, promote and support digital services, and help customers use online and mobile banking independently.
* Recognise opportunities to connect customers with the right products and services.
* Be calm under pressure, adaptable and empathetic; you\'ll be supported with training as needed.
* Grow into other roles across the Group over time, including roles by phone, online channels, or through web chat, video or social media.
Qualifications & Requirements
* A minimum of 12 months customer service experience.
* A people person who is honest, genuine and caring about helping people with their finances (no previous financial services experience required).
* The ability to quickly build relationships to deliver a fantastic customer experience.
* A passion to put yourself in the customers\' shoes, show empathy, act with care and integrity, take time to resolve queries, and give customers confidence in the service provided.
* A commitment to deliver on promises and go above and beyond for customers.
* A genuine team player, collaborating closely with colleagues to meet customers\' needs.
Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations (e.g., high-volume, seasonal and high-peak times), the employer may limit the overall number of interviews offered to both disabled and non-disabled people. For more details please go to [details not provided].
Employer Information
At Lloyds Banking Group, we don\'t just offer jobs - we offer careers. We ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework to develop a deep understanding of our customers, our services, and the values that drive us. Once you\'ve built that foundation, we\'ll support you in exploring a wide range of career opportunities across the Group in areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles. This is a place for you.
Inclusion & Benefits
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We\'re committed to creating an environment in which everyone can thrive, learn and develop. WeWe\'re disability confident, and if you\'d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Private medical benefit with BUPA
* Share schemes
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days\' holiday (increases over time), with bank holidays on top – pro rated for part-time roles
* A range of wellbeing initiatives and generous parental leave policies
* Salaries are reviewed annually on 1 April as part of our annual pay review
* Full uniform provided
We know that great talent comes from many backgrounds. While this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
#J-18808-Ljbffr