Insurance Manager – Hybrid/ London
Location: Hybrid/ London | Employment: Permanent – Full Time | Salary: Competitive + Car Allowance, Bonus Scheme, Private Medical Cover and Pension Matched up to 6%
Overview
Drive how we manage risk and how we do it better, taking ownership of the Group’s global insurance programme across multiple regions and business units.
Responsibilities
* Managing day-to-day insurance programmes across multiple regions and business units
* Leading end-to-end renewal activity, from underwriting data through to negotiation and placement
* Ensuring insurance programmes meet contractual requirements and align with the Group’s risk appetite
* Continuously reviewing and improving programme structure, including insurer placement, retention levels, and use of captive insurance
* Providing clear, commercially focused insurance advice to support new business and contract delivery
* Identifying opportunities to improve processes, data quality, and the efficiency of insurance operations
* Analysing claims and loss data to inform better decision-making and risk management strategies
* Building strong relationships with brokers, insurers, and internal stakeholders
* Supporting contract certainty through policy wording review and negotiation
* Collaborating with divisional and senior stakeholders across finance and operations
Qualifications
* Significant experience within corporate insurance, ideally in a large, multinational organisation
* Strong knowledge across Property, Liability, Financial Lines, and Specialty insurance classes
* Experience managing global insurance programmes and renewal processes
* Experience working with captive insurance structures and retained risk strategies
* A proven ability to identify and deliver process improvements and operational efficiencies
* Strong analytical capability, including insurance cost and performance optimisation
* A confident communicator, able to influence and build credibility with senior stakeholders
* A proactive, curious approach with a drive to challenge and improve how things are done
Benefits
* Company car / £4200 cash alternative
* Private healthcare
* Bonus scheme of 10% on target
* Flexible working considered
* Pension – 6%
* Chance to contribute to innovation in the public services
* A company passionate about diversity and inclusion
* Serco discounts including cinema, entertainment, online shopping, mobile phone plans and leisure centre memberships
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more
* A wealth of career development training including role specific training, leadership coaching, formal study and more
* A safe and supportive culture
Equal Opportunity Employer
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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