We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The purpose of this role is To lead and manage the Technical Case handlers to effectively case manage complex and disrepair cases to resolution.
Deliver a quality, resident-focused Disrepair Surveyor Service working collaboratively with internal and external Legal Counsel, external contractors, and internal departments.
This role will play a significant part in the settlement of Disrepair cases, acting as the main contact for customers and legal representatives while their case is being processed, seeing works through to completion. You will be highly organised and meet legal requirements. You will be required to learn and update Orbit's systems to support the work that you will be engaged in. This information needs to be recorded securely, and any remedial actions processed
This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.
What you'll achieve
You will be required to deal with all technical aspects of cases received by the team effectively and efficiently.
* Lead the delivery of the housing disrepairs program, proactively monitoring cases to ensure works are completed on time to the appropriate standard
* Lead and convene cross service engagement with internal and external solicitors, tenancy and legal
* Take an active part in discussing consent orders, ensuring the organisation complies with any agreed terms including proactively monitoring the completion of work within imposed deadlines
* Manage and consult on authorizing payments and monitoring spending to ensure we come within budget
* Explore the development of alternative dispute resolution processes to stem the flow of disrepair cases
* To attend court on occasions to give evidence of your investigation and support the disrepair case
What you'll bring
Essential skills
* Proven experience at a managerial level in a social housing environment
* Previous experience of Disrepair and an understanding of the legal protocols.
* A qualification or working towards a CIH level 4 or equivalent
* HHSRS qualification.
* Experience of developing services and strong performance management
Desirable skills
* Coaching and mentoring knowledge
* Legal, RICS or CIEH qualification.
* Experience of influencing others towards a customer-centric approach to working.
* Business writing and reporting skills
Why Orbit?
Choosing us means being rewarded in every sense.
Here's what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
1. Online application
2. Interview(s)
3. Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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