Overview
Job title: Retail Security Officer
Location: IKEA Wembley / London area
Hours: Full time
Company: Mitie Cleaning & Hygiene Services
Region: London - Wembley
Overview: Mitie is looking for a Retail Security Officer who can deliver exceptional customer service while creating a safe and secure shopping environment. A full background check will be completed including a full 5-year employment/education history. Ideally you will already hold an SIA licence.
Responsibilities
* Deliver industry leading customer service and maintain a uniformed presence to deter criminal activity.
* Work with the on-site risk and compliance team to detect criminal activity, remove anti-social behaviour, and carry out control room duties as required.
* Liaise with the on-site Risk Management Team and contribute to creating a risk-aware culture by actioning incident reports, handling customer enquiries, and working with local authorities.
* Operate within a fast-paced environment, with experience in loss prevention and security.
* Work with NVR CCTV, fire, intruder, access control, and BMS systems (desirable).
* Comply with Industry and Statutory Legislation and obtain a front-line licence in Security Guarding or Door Supervision (to be worn at all times). CCTV PSS SIA Licence is required by the customer. Additional courses may be contractually required.
* Follow safety requirements and legal obligations relevant to the role.
* Complete accurate incident notebooks and participate in Incident Report processes as required.
Training & Licensing
* Fully and satisfactorily complete all required competency training and undertake additional training for continuous self-development as directed.
* Renew your licence 16 weeks before expiry.
Health, Safety & Conduct
* Look out for and report Health & Safety hazards on site.
* Stay alert to threats or changes in the work environment and take appropriate action.
* Maintain professional conduct in difficult situations and with challenging customers.
* Maintain check calls at the allocated times as per Assignment Instructions.
* Call emergency services and the Communications Centre to report incidents.
Benefits
* Inclusive induction and training programme.
* Mitie benefits platform Choices with options such as dental insurance, dining cards, and technology purchase programs.
* MiDeals, share incentive plans, cycle to work scheme, online GP services, and other high street discounts.
* Life cover and other financial wellbeing options (e.g., Salary Finance, Mitie Matching Share Plan).
* Recognition through the Mitie Stars program with monthly prizes and an annual top prize.
* Career progression and a range of training and development resources.
What we are looking for
* Previous Security Experience
* SIA Licence - Door Supervisor
* SIA Licence - CCTV (desirable)
* SC Clearance (desirable)
Other information
Mitie is committed to inclusive recruitment and accessible processes. If you need reasonable adjustments during the recruitment process due to disability or long-term condition, please contact us. Since 1987, Mitie has 76,000 employees and serves clients across banking, government sites, hospitals and schools.
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