£32,926 plus a competitive bonus structure. Excellent career development, discounted products and services, and much more.
We are currently recruiting a Team Manager to join the Lead Generation team in our Tamworth Contact Centre.
As a Brakes Team Manager you will lead and motivate a team of up to 12 Lead Generation Executives. You will be directly accountable for recruiting, selecting, and developing your team, fostering a culture of empowerment where every sales and service opportunity is realised. We will provide the training and support you need, and you will be a valuable member of the team, contributing to the success of our business while working with a great group of people and enjoying a fun environment.
Typical Responsibilities
* Directly manage and motivate up to 12 Lead Generation Executives, ensuring each individual is fully developed to their maximum potential.
* Support the Operations Manager in delivering the strategic plan for the department, including participation in projects as required by the business.
* Identify opportunities to improve revenue and customer experience.
* Manage the sales pipeline and prospecting activities.
* Motivate the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
* Perform a mixture of coaching, advisory, coordinating, and delivering tasks.
* Explain goals and objectives clearly and deliver important messages to teams.
* Set KPIs aligned to business objectives, covering sales, service, cost, employee engagement, and customer satisfaction.
About You
* A natural people person and problem solver with a real drive to deliver results. Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales‑based team.
* Results‑oriented, confident, self‑motivated, and positive with strong commercial awareness.
* Customer‑centric approach in all interactions with customers, peers, staff, and suppliers.
* Proactive feedback giver and receiver, championing a coaching culture.
* Computer literate and confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
* Excellent communication, influencing and negotiation skills, both written and verbal.
* Outstanding planning and organisational skills, able to work under pressure and prioritise in a deadline‑driven environment.
* Role model Brakes values at all times.
* Builds and maintains good working relationships at all levels.
* Leads, inspires, and promotes confidence within a team.
* Exceptional customer handling skills with strong problem‑solving capabilities.
Benefits
* A competitive salary.
* Huge discount on a wide range of food and award‑winning products.
* Generous holiday allowance, with the option to purchase additional days.
* Recognition awards and incentives.
* Pension scheme.
* Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibilities.
* And much more…
Additional Information
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’; we want you to help define it and actively celebrate the unique talents of each and every colleague. We focus more on who you are and your potential rather than just your CV. We are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated, and enjoys equal opportunities. We work hard to ensure everyone feels part of our business, caring for one another and connecting the world through food and trusted partnerships. We recognise that Brakes can only thrive when everyone belongs and we do everything we can to support you during the application process. If you need adjustments, speak to our resourcing team who will be happy to help.
Brakes
Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes delivers the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes, and hospitals. Our customers depend on us, and our 8,000‑strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
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