Castle Green Hotel, Kendal
The Castle Green Hotel in Kendal is a four-star, 99-bedroom hotel with restaurant, bar, 6 conference rooms, 2 banqueting suites, pub on site, leisure club and treatment rooms.
We are looking for someone with restaurant experience and a passion for excellent customer service.
Job Overview
To lead lead the team to deliver exceptional Food & Beverage service to our guests ensuring our staff care for our customers in a friendly, helpful, efficient and professional manner.
Ideal Candidate
The ideal candidate will:
* Ideally have 2 years experience in hospitality and be keen to progress.
* Be passionate about providing excellent customer service.
* Have a friendly approachable manner.
* Be organised and have excellent multitasking skills.
* Have experience in supervising and motivating staff.
Main Responsibilities
* Manage the operation of assigned F&B area and deliver service standards in accordance with the company department S.O.P. manual.
* Take responsibility for ensuring guests are given excellent customer service.
* Ensure that the food and beverage areas are set up and prepared for service.
* Ensure that the customer is greeted in a friendly and polite manner
* Ensure that food and beverage orders are always taken accurately and efficiently with food allergens in mind.
* Ensure effective communication and synergy between all departments.
* Maintain knowledge of the menu and our products, including ingredients and preparation methods to assist customers with any questions or concerns. Also ensuring the team are up to date.
* Handle guest inquiries and complaints with a positive solution-based approach and ensure team members are dealing with issues or complaints in the correct manner.
* Take payment for food and beverage and follow company guidelines on cash and card handling.
* Ensure food and beverage areas are maintained to a high standard of cleanliness and organization.
* Control all wastage and record.
* Ensure lost property is handed in to the duty manager.
* Ensure staffing levels are always at a correct
* Lead team members by example. Motivating, training and coaching employees to perform job responsibilities to the highest level. Builds target focused team.
* Be pro active in planning ahead and making sure all tasks are done, seeking additional tasks for the team where possible
* Address poor performance/conduct of team members, complete job chats and return to work meetings.
* Seek opportunities to improve guest experience by requesting feedback and developing ideas to improve department and hotel services.
* Take responsibility to gather information about each guest to update client database by using OpenTable and uses details to ensure a truly personal service.
* Assist in developing and implementing business strategies for improving bar & food service. Review sales and competition on a regular basis and developing strategies to increase sales and average spend.
* Assist senior managers to develop and implement menu offerings and pricing based on competition, market trends and cost.
Contract & Hours
Permanent, Full time 40 hours per week, £13.50 per hour. Must be over 18.
Castle Green Values
* Team Work - We are committed and supportive of each other
* Excellence - We are proud to create memorable experiences which exceed expectations
* Passion - We are enthusiastic and dedicated to being the best in everything we do.
Castle Green Benefits
* Competitive rates of pay
* Stunning location
* Birthday voucher towards hotel dinner
* Half price membership at Pulse Health & Fitness
* 20% off beauty treatments
* Reduced rates at other Legacy, Best Western and Lake District Hotel Association hotels
* Staff events
* Fourth HR - online system for holiday booking and payslips
* Hospitality Action - 24/7 Employee Assistance Programme
* Five Year Club with additional benefits
* Online Learning Platform
* Cycle to Work Scheme
If you are a committed team player with passion and enthusiasm to create excellent memorable experiences for our customers, we would love to receive your application.
Job Type: Permanent
Pay: From £13.50 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free parking
* On-site gym
* On-site parking
Work Location: In person