Overview
Job Overview
This role will be responsible for the contractual Facilities Management delivery of our Newbury campus services across all service lines. You will need to drive performance and manage stakeholder relationships as well as overseeing events and key change programmes. You will need to ensure that all contracted services meet legal, statutory and contractual specifications reporting and ensuring the completion of any Mandatory or statutory facilities management tasks. By creating consistency and foster a strong team ethic across Security, Cleaning, Reception, Admin, Health and Safety and engineering will integrate the team and improve the culture of the site ensuring that all teams are engaged. You will be fostering and maintaining a safe environment for our colleagues and our customers while implementing a culture of collaboration, communication and high performance.
Responsibilities
* Ensure that the site colleagues are carrying out their duties effectively and efficiently, in accordance with Company Policies and Procedures.
* Manage a team of direct reports on site and provide leadership to all other service lines, their leaders and managers where you will be accountable for their performance at the campus.
* Deal with day-to-day staff management issues (recruitment, discipline and development of the site-based staff) and carry out assessments/appraisals, capability and grievance issues.
* Build a strong relationship with the client, driving regular engagement sessions and meetings and reporting on performance monthly.
* Deliver to the Mitie property strategy and the client’s ambition to deliver “Best Place to Work”.
* Deliver the agreed services within budget and to the standard required.
* Carry out regular audits in compliance and health and safety to ensure the contract is performing in line with KPIs, SLAs, and legislative obligations.
* Manage reactive activity, incidents and events; identify and manage risks and opportunities, reporting them to ensure mitigations are in place.
* Contribute to the Risk Registers of the site and account.
* Join the on-call rota to manage out-of-hours incidents across the UK Estate.
* Monitor and influence the contract payment mechanism to ensure minimum deductions are incurred for the KPIs.
* Take ownership of a health and safety culture on site and demonstrated by all Newbury team members; ensure full compliance with relevant legislation for FM services.
* Ensure contractors submit method statements, risk assessments, COSHH, provide PPE and report all accidents; comply with H&S legislation for MITIE and the client.
* Work with the energy team to hit targets and support the client’s net zero strategy.
* Develop, control, and manage on-site contract records in accordance with MITIE’s CAFM tools.
* Undertake any other related duties within the job holder’s capability, according to business needs; collaborate with/deputise the Client Services Manager when required.
Experience and Qualifications
* Industry expertise in Facilities Management with relevant qualifications or experience; commitment to ongoing professional development.
* Health & Safety Champion with IOSH qualification or demonstrable health & safety experience; strong focus on a safe working environment.
* Proven leadership and team management skills; ability to motivate and manage site teams and foster collaboration and communication.
* Proven success in Facilities Management within a complex environment; experience in contractual compliance and service efficiency.
* Proven stakeholder engagement experience; ability to build and maintain strong client/management relationships and challenge when necessary.
* Strong interpersonal skills: relationship-building, communication, influencing and negotiation.
* Strategic thinking, problem-solving, and decision-making with a drive for improvement; adaptable, team-oriented, and commercially aware.
* Confidence using digital tools, including Microsoft programs and CAFM systems; openness to new technologies.
* Presentational skills for team meetings, client meetings, and presenting information and data to varied audiences.
* Must undertake SC clearance and enhanced disclosure through DBS and meet MITIE CRB policy requirements; willing to undertake 1st aid training if not already attained.
Benefits and Other Information
* Market-leading benefits including virtual GP, financial wellbeing through Salary Finance, flexible lifestyle benefits platform Choices, holiday options, and more.
* Discounts through MiDeals, cycle-to-work scheme, life cover, enhanced pension contributions, save-as-you-earn, and Mitie Matching Share Plan.
* Recognition through Mitie Stars with monthly prizes and an annual top prize of £10,000.
* Commitment to inclusive recruitment; reasonable adjustments available during the recruitment process on request.
How to Apply / Equal Opportunity
If you require any adjustments during the recruitment process, please email Harnaik Sahdra at [contact email not provided in the original text].
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