Job Summary
SOVO Alpha, the serviced student apartment brand of SagePaths Group, is seeking a responsible and service-oriented Student Residence Management Specialist to oversee the daily operations of our student accommodation. The role is responsible for ensuring a safe, clean, well-managed and supportive living environment for student residents. The successful candidate will oversee residence operations, student welfare, house rules, staff coordination, safety compliance and administrative matters, while providing a high standard of care and service to students and parents.
Key Responsibilities
Residence Operations
* Oversee the daily operations of the student residence, including front desk services, housekeeping, security, maintenance and resident support.
* Ensure all rooms, common areas, study spaces and shared facilities are clean, functional, safe and well maintained.
* Manage student check-in and check-out procedures, room allocation and resident records.
* Coordinate with vendors, contractors and service providers to ensure timely maintenance and operational support.
* Monitor residence occupancy and ensure smooth day-to-day service delivery.
Student Welfare and Discipline
* Foster a positive, respectful and inclusive residential community for students.
* Provide pastoral care and daily support to students, particularly those living away from home for the first time.
* Enforce residence rules and regulations fairly, consistently and professionally.
* Address student behaviour, welfare or discipline matters in a timely manner.
* Escalate serious incidents to management, parents, guardians or relevant stakeholders where necessary.
* Support students in developing good living habits, personal responsibility and respect for shared spaces.
Staff Supervision
* Supervise residence support staff, including cleaners, maintenance personnel, security staff and other service providers.
* Provide guidance and training to staff to maintain service quality and operational standards.
* Monitor staff performance and ensure duties are carried out effectively.
Safety and Compliance
* Ensure compliance with health, safety, fire and emergency procedures.
* Conduct regular checks on residence facilities, security arrangements and emergency equipment.
* Maintain updated student resident records for operational, regulatory and emergency purposes.
* Respond calmly and effectively to emergencies, incidents or urgent maintenance issues.
* Prepare incident reports and follow up on corrective actions where required.
Student Engagement and Community Building
* Organise or support student activities that promote wellbeing, social integration and cultural awareness.
* Assist with orientation and onboarding for new residents.
* Create a welcoming and supportive environment that helps students settle into residence life.
* Encourage responsible, respectful and independent living among student residents.
Administrative and Financial Duties
* Manage residence-related administrative records, reports and documentation.
* Assist with budgeting, petty cash, procurement and inventory management.
* Coordinate billing, invoicing, deposit refunds and payment matters with the finance department.
* Prepare regular reports on occupancy, maintenance issues, student incidents and operational matters.
* Support management in improving residence procedures, service standards and resident experience.
Requirements
* Prior experience in hostel, dormitory, student accommodation, serviced apartment, hospitality, student care or a related environment is preferred.
* Strong interpersonal and communication skills, with a caring and responsible approach to young people and young adults.
* Good organisational, coordination and problem-solving skills.
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* Strong sense of responsibility, service awareness and attention to detail.
* Ability to manage student welfare, discipline and emergency situations calmly and professionally.
* Good team management skills and the ability to supervise operational staff.
* Able to work evenings and weekends.
* Willingness to work from 4:00 pm to 10:30 pm on weekdays, and full day on weekends, with rest days arranged on weekdays.
* Stay-in arrangement is preferred, although stay-out arrangements may also be considered.
* Candidates with experience in student residence management, hospitality operations or youth residential care will have an advantage.
* Bilingual in English and Mandarin Chinese, in order to communicate with overseas students and parents.
Working Arrangement
* Working hours: Weekday evenings and full day on weekends.
* Rest days: Weekdays, based on operational needs.
* Work location: Novena
* Stay-in option: Preferred
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